EMILY OSWALD
Summerville,SC
Summary
I would love to be a part At Boeing, who innovate and collaborate to make the world a better place. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Also seeing great opportunities and a future with you all.
I will have responsibility across all airplane programs. Which this position will incorporate change and planning decisions to arrive at optimal solutions. The Statement of Work includes standard Supply Chain Management functions, data analysis, forecasting, supply and/or demand troubleshooting, and additional duties as assigned.
Overview
17
17
years of professional experience
Work History
Customer Care Representative
Trade Care Team
Benton Harbor, USA
12.2020 - Current
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Releases and maintains orders
- Coordinates part number attributes
- Reports schedule adherence issues
- Works under general supervision
- Processed orders accurately and efficiently according to established procedures.
- Processed orders and entered into Sales Force / SAP /ECRM programs for tracking, maintaining, monitoring and reporting.
- Creates schedules for products and services
- Coordinates and supports process improvements
Restaurant Team Member
Chick Fil A
Summerville, USA
04.2018 - 07.2019
- Delivered exceptional service to high volume daily customers, enhancing customer satisfaction.
- Greeted customers, answered questions, and recommended specials, contributing to increased sales.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Assisted at drive-thru window by swiftly handling cash and credit card transactions.
- Supported customers at Arcadia location, ensuring a positive dining experience.
Call Center Representative
TD Bank
Harrisburg, USA
04.2009 - 01.2010
- Provided prompt, courteous, and informed assistance for customer inquiries.
- Assisted customers with account inquiries and transaction issues.
- Resolved customer complaints using effective communication and problem-solving skills.
- Provided information about banking products and services to enhance customer knowledge.
Education
High School Diploma - Basic Studies
Horford Christion School
Darlington, MD05-1996
Skills
- Customer Support Representative
- SAP
- CRM software
- Salesforce experience
- ECRM knowledge
- Product knowledge
- Email communication
- Time management
- Scheduling software
- Stress management
- Reliability
- Effective communication
- Coaching techniques
- Change and planning decisions
- Supply Chain
- Part Attributes
Accomplishments
Consistently maintained high customer satisfaction ratings.
Timeline
Customer Care Representative
Trade Care Team
12.2020 - Current
Restaurant Team Member
Chick Fil A
04.2018 - 07.2019
Call Center Representative
TD Bank
04.2009 - 01.2010
High School Diploma - Basic Studies
Horford Christion School