Emily M Dover
Lawrenceville,GA
Summary
Focused healthcare executive with success and delivered unbiased perspective to solve disputes. Accomplished in collecting supporting information, drafting and reporting comprehensive documentation and leading agreements to resolve complex problems. Driven to strictly follow applicable laws and ethical procedures for all cases.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Dave Ramsey Financial Peace University Facilitator
Pleasant Hill Baptist Church
02.2020 - Current
- Built rapport with diverse groups of stakeholders by demonstrating empathy, active listening skills, and cultural competence during facilitated sessions.
- Used diverse teaching materials and motivational approaches to reduce learning gaps and instruct students.
- Fostered an inclusive learning environment by addressing diverse needs and adapting facilitation techniques as needed.
- Delivered high-quality training sessions, ensuring participants developed a thorough understanding of the subject matter.
- Increased participant engagement by incorporating interactive activities and group discussions into sessions.
- Identified areas in need of improvement and implemented solutions.
- Enhanced program effectiveness by collaborating with colleagues to review and revise curriculum content regularly.
- Provided constructive feedback to participants during debriefing sessions, fostering personal growth and skill development.
- Led virtual training sessions using web-based platforms while maintaining high levels of participant interaction and engagement throughout the event duration.
Director of Healthcare Business
U.S. Naval Hospital
06.2016 - 06.2018
- Increased staff efficiency by providing ongoing professional development and training opportunities.
- Expanded service offerings by conducting thorough market research and identifying gaps in patient care.
- Oversaw the integration of new technologies into daily operations, increasing efficiency and promoting data-driven decision making
- Streamlined operational processes for enhanced patient experience and satisfaction ratings.
- Managed finances effectively, consistently meeting budget targets while maintaining high-quality services for patients.
- Developed strategic partnerships with community organizations, improving access to healthcare resources.
- Championed continuous improvement efforts across all departments for increased operational excellence.
- Cultivated a positive work environment that fostered employee retention and job satisfaction among team members.
Administrative Officer
U.S. Naval Branch Health Clinic Kings Bay
06.2013 - 06.2016
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Updated reports, managed accounts, and generated reports for company database.
- Enhanced overall office productivity through effective staff management and coordination of daily tasks.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed sensitive data securely by establishing strict access controls and implementing proper storage protocols.
- Improved communication within the organization through regular updates on policies, procedures, and key events.
- Contributed to successful projects by providing essential administrative support and resource management.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Boosted employee morale by addressing concerns promptly and fostering a positive work environment.
- Cultivated strong professional relationships with external stakeholders such as clients, suppliers, partners, or regulatory bodies.
Education
Bachelor of Arts - Business Administration And Management
Master of Health Administration - Health Administration
- Professional Development: Board certified in healthcare management by the American College of Healthcare Executives in 2016. (FACHE)
Skills
- Strategic Planning
- Facilitation Techniques
- Financial Management
- Staff Management
- Community Outreach
- Inclusivity
- Agenda Setting
- Assertiveness
- Operations Management
- Project Management
- Group Dynamics
- Task Delegation
- Workshop coordination
- Meeting Management
- Contract Management
- Meeting facilitation
- Conflict resolution skills
- Business Administration
- Interviewing abilities
Certification
- Fellow, American College of Healthcare Executives - 2016
- Health and Life Insurance License (Georgia, North Carolina and Virginia)- 2019
- Personal Finance Stewardship Newsletter Author and Publisher, Pleasant Hill Baptist Church - 2022
personal finance coach
Teach members of the community about basic finance matters. Help them establish a budget and formulate a plan to achieve their current and future financial goals.
Timeline
Dave Ramsey Financial Peace University Facilitator - Pleasant Hill Baptist Church
02.2020 - Current
Director of Healthcare Business - U.S. Naval Hospital
06.2016 - 06.2018
Administrative Officer - U.S. Naval Branch Health Clinic Kings Bay
06.2013 - 06.2016
Saint Leo University - Bachelor of Arts, Business Administration And Management
University of North Florida - Master of Health Administration, Health Administration
- Fellow, American College of Healthcare Executives - 2016
- Health and Life Insurance License (Georgia, North Carolina and Virginia)- 2019
- Personal Finance Stewardship Newsletter Author and Publisher, Pleasant Hill Baptist Church - 2022
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