Emily M. Price
Grants Pass,OR
Summary
Highly skilled and enthusiastic professional with more than 20 years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Ability to understand situations, make quick judgments, and manage programs at one time. Skilled in planning, dealing with complex matters
Overview
21
21
years of professional experience
Work History
Clinical Manager
Southern Oregon Wellness
07.2021 - 03.2023
- Manage a large clinical team and ensure quality patient care and education by monitoring staff compliance
- Supervise licensed and unlicensed personnel, providing direct patient care as needed
- Foster professional development of staff and promote excellence in patient care
- Participate in multidisciplinary teams to improve patient care processes and outcomes
- Manage and supervise clinical and support staff in patient care activities while maintaining a high level of staff morale and professionalism
- Assist the COO in the success and growth of the company
- Train and cover any area in the office as needed, including the lab and administration
- Exercise problem-solving and conflict resolution skills when handling patient complaints
- Perform inventory and ordering for the clinic at three locations
- Interviewing, hiring, training, and on-boarding of new employees
- Create and implement a yearly budget
- Assist management with the planning coordination organization and directing of clinic operations
- Engage patients in programs to support the success of their health
- Perform all duties to support successful EHR/EPM maintenance and implementation
- Conduct yearly employee reviews and increase of wages
- Tracking and reporting of weekly profit losses and gains
- Compliance, training, certifying and updating OSHA, HIPAA, BLS and SDS protocols and resources
Clinical Care Coordinator/Medical Assistant CCMA
Women’s Health Center of Southern Oregon
04.2019 - 07.2021
- Triaging and assessing patients before seeing a physician both in person and over the telephone
- Reinforce patient teaching as determined by the physician
- Collaborated with physicians, hospitals, and labs to ensure quality patient care
- Working with staff members in a high paced and detailed oriented environment seeing over 300 patients a day
- Assisted physicians with in-office procedures such as IUD insertions and removals, pap smears and cultures, colposcopies, and biopsies
- Worked in two EMR systems, answered phones and filed paperwork
- Compliance, training and updating OSHA, HIPPA and SDS protocols and resources
Medical Assistant Lead
Paragon Orthopedics
06.2014 - 04.2019
- Work with healthcare providers to facilitate training of new providers and other training initiatives
- Interviewing, hiring, and training of new medical assistants and front office staff
- Perform general patient care by following established standards and protocols
- Screening for appropriate patients per office protocols for total joint replacement
- Review of preoperative educational packets with surgical candidates
- Complete all necessary documentation in the patient’s medical record in accordance with practice standards
- Monitor patient flow and adjust assignments as necessary to maintain optimum efficiency and patient satisfaction
- Assist physicians with in-office procedures
- Escalate non-routine issues to physicians
- Compliance, training and updating OSHA, HIPPA and SDS protocols and resources.
Debt Collector/team supervisor
Performant
01.2010 - 11.2012
- Utilizing investigative skills to retrieve funds from defaulted federal loans and taxes
- Managed team of eight debt collectors, supervising their collections and efficiency
- Calculated and tracked funds using Microsoft Excel.
Program Manager
Josephine County Public Health
03.2002 - 07.2008
- Supervisor of breast and cervical cancer program, securing funding for individuals suffering from cancer and facilitating clinical care with multiple specialists
- Family planning education and management including distribution of contraception, STD, and pregnancy testing
- Women Infant Children coordinator, providing parent education and nutrition classes
- Facilitated food assistance and well child checks
- Monitored growth and child development
- Administered annual vaccinations
- Aided with citizenship applications by fingerprinting, vaccinating, and administering TB testing as part of the Immigration Assistance Program
- Data entry into the statewide vaccination registry.
Education
NHA/CCMA, Phlebotomy -
Rogue Community College
Business Clinical Management -
Rogue Community College
Nursing -
Rogue Community College
06.2014
Child Development, Family Support Services -
Rogue Community College
06.2014
Hidden Valley High School
01.2001
Skills
- Leadership
- Team building
- Planning
- Problem-solving
- Goal-oriented
- Motivating
- Communication
- Time management
- Advanced knowledge of medical terminology
- Emergency Situational Awareness
- Resource Management
- Onboarding and Coaching
Licensure Certification
- NHA certified clinical medical assistant (2014-Present)
- BLS for Healthcare Providers, AHA
- Hyperbaric Chamber Certified
Accomplishments
- Earned Best of the Best in Southern Oregon for Naturopathic Medicine the first year I managed Southern Oregon Wellness.
- Opened a successful Pediatric Clinic
- Implemented the VFC program into all of the clinics for Southern Oregon Wellness and Southern Oregon Children's Clinic.
- Assisted in the creation of Baseline Laboratory which allowed patients to have in house, low cost testing.
Timeline
Clinical Manager
Southern Oregon Wellness
07.2021 - 03.2023
Clinical Care Coordinator/Medical Assistant CCMA
Women’s Health Center of Southern Oregon
04.2019 - 07.2021
Medical Assistant Lead
Paragon Orthopedics
06.2014 - 04.2019
Debt Collector/team supervisor
Performant
01.2010 - 11.2012
Program Manager
Josephine County Public Health
03.2002 - 07.2008
NHA/CCMA, Phlebotomy -
Rogue Community College
Business Clinical Management -
Rogue Community College
Nursing -
Rogue Community College
Child Development, Family Support Services -
Rogue Community College
Hidden Valley High School
Similar Profiles
Autumn SchmeusserAutumn Schmeusser
Receptionist at Southern Oregon WellnessReceptionist at Southern Oregon Wellness
Danielle AtchleyDanielle Atchley
Center assistant at Southern Oregon Head Start-Centerpoint, OregonCenter assistant at Southern Oregon Head Start-Centerpoint, Oregon
Cortney YoungCortney Young
Medicaid Specialist at Southern Oregon Education Service DistrictMedicaid Specialist at Southern Oregon Education Service District
Luke CochraneLuke Cochrane
Security Forces Member at United States Air ForceSecurity Forces Member at United States Air Force
Jamie FullerJamie Fuller
Paint Department Head at Fields Home CenterPaint Department Head at Fields Home Center