- Learning Management Systems
Emily M. Williams
Customer Success Specialist
Windsor,CO
Summary
Dedicated and experienced educator trainer with 20+ years of industry experience in a fast paced and people-oriented environment. Seeking a position as a Customer Success Specialist. Skilled in cross functional teamwork, effective communication, educational technology, and partnering with educators to meet outcomes. Skilled Client Engagement Specialist focused on maximizing customer success through effective use of data, communication and engagement abilities. Top-notch communicator with excellent time management, administrative and customer service skills.
Overview
20
20
years of professional experience
6
6
years of post-secondary education
3
3
Certifications
Work History
Specialist/TOSA
Weld RE-4 School District
Windsor, CO
08.2015 - 05.2022
- Recommended changes, improvements or enhancements in products to product development team based on customer feedback.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Processed customer adjustments to maintain financial accounts.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Recommended products to customers, thoroughly explaining details.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Prepared cost estimates and bid documents by studying customer RFPs and consulting with project managers.
- Managed $500,000+ state and federal funds
Adjunct Faculty
University Of Northern Colorado
Greeley, Colorado
01.2016 - 05.2020
- Evaluated and selected instructional materials and texts to prepare course materials and lesson plans.
- Engaged students with insightful and compelling classroom discussion of topics relevant to coursework to boost student learning and retention.
- Managed development of Teacher Preparation program for use in expansion of curriculum delivery options for entry-level students.
- Advised students in academic matters to improve successful course completion.
- Developed and kindled professional relationships with students to better communicate and enhance instruction.
- Designed and distributed feedback forms to continually improve teaching skills and develop stronger connection with students.
- Developed and kindled professional relationships with students to better communicate and enhance instruction
Special Education Resource Teacher
Weld RE-4 School District
Windsor, CO
08.2006 - 06.2015
- Modified general education curriculum for special-needs students using various instructional techniques and technologies.
- Delivered effective and differentiated classroom instruction to range of neurodiverse students.
- Assisted struggling students to maintain progress levels by designing individualized lesson plans focused on areas for improvement.
- Partnered with standard education teachers from across academic departments.
- Coordinated special education students and teacher assistant schedules with master schedule.
- Cultivated connections and strong student rapport to foster classroom engagement, in addition to recording student progress to inform parents and school administration.
- Created and managed IEPs to define student learning objectives and educational strategies, in addition to applying instructional knowledge and methods to support goals
Education
Master of Arts - Curriculum Leadership
University of Denver
Denver, CO 06.1990 - 08.1992
Bachelor of Science - Special Education
University of Wisconsin-Madison
Madison, WI 08.1986 - 05.1990
Skills
Proficient with Google Suite, Microsoft Office, learning management systems and virtual platformsTimely and results driven response to stakeholdersData driven analysis to identify implementation status and next action steps to meet determined outcomes
- Report preparation
- Technical Support
- Administrative support
- Creative problem solving
- Training development aptitude
Active Listening
Multitasking Abilities
Problem-Solving
Data Entry
Training and Development
Dependable and Responsible
Report preparation
Staff education and training
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of 15 in the development of Identification of Priority Standards.
- Achieved adoption of educational platform by introducing adaptive learning program for student literacy tasks.
Software
- Google Suite
- Microsoft Office
- Virtual Platforms
- Computer Adaptive Assessment Systems
Certification
- Certified Customer Success Manager Level 1
Timeline
- Certified Customer Success Manager Level 1
06-2022
- Certified LETRS Facilitator
11-2020
- Colorado Professional Licensed Teacher
12-2017
Adjunct Faculty
University Of Northern Colorado
01.2016 - 05.2020
Specialist/TOSA
Weld RE-4 School District
08.2015 - 05.2022
Special Education Resource Teacher
Weld RE-4 School District
08.2006 - 06.2015
Master of Arts - Curriculum Leadership
University of Denver
06.1990 - 08.1992
Bachelor of Science - Special Education
University of Wisconsin-Madison
08.1986 - 05.1990