Emily Maria Giangrandi
Mount Airy,MD
Summary
Compassionate early-career professional with experience in customer service and health care support. Demonstrates strong communication, attention to detail, and teamwork, ensuring dignity and comfort in patient care. Versatile background includes health care, food service, and inventory management. Committed to maintaining safe, organized environments while delivering responsive, compassionate service.
Overview
1
1
Certification
7
7
years of professional experience
Work History
A health care assistant (HCA)—often working as a p
The Arc Of Baltimore
Baltimore, Maryland
04.2026 - 10.2026
- Assisted individuals with daily living needs and personal care, enhancing their comfort and independence in community residences.
- Ensured safe, clean living spaces, promoting well-being and dignity for individuals served.
- Prepared meals and assisted with feeding, adhering to dietary guidelines to meet nutritional needs.
IHOP Server
IHOP
Mount Airy, Maryland
12.2024 - 01.2025
- Greeted guests and presented IHOP menus with friendly service
- Took food and drink orders accurately from tables
- Delivered meals and beverages from kitchen to dining area
- Explained daily specials and suggested menu items to guests
- Checked guest satisfaction and refilled drinks during meals
- Processed payments using POS system and handled cash transactions
- Coordinated with kitchen staff to relay order updates
- Cleared tables and maintained clean IHOP dining areas
Managed inventory
HomeGoods
Mount Airy, Maryland
01.2020 - 01.2021
- Merchandised seasonal displays to attract customers and increase sales.
- Resolved customer concerns using HomeGoods service guidelines.
- Monitored store cleanliness and maintained safety compliance.
- Coordinated daily tasks with department leaders and associates.
- Executed opening, closing, and shift change functions to ensure consistent operational standards.
- Assigned tasks to team members based on skill levels to optimize workflow. to associates to fit skill levels and maximize team performance.
Education
Associate of Arts - General Studies
Howard Community College
Columbia, MDSkills
- Direct patient care
- Medication administration
- Personal care assistance
- Patient advocacy
- Attention to detail
- Time management
- Team collaboration
- Reliability
- Effective communication
- Customer service
Certification
- Basic Life Support American Heart Association Expiration 07/2027
Heartsaver First Aid American Heart Association completed 08/24/2026
Timeline
A health care assistant (HCA)—often working as a p
The Arc Of Baltimore
04.2026 - 10.2026
IHOP Server
IHOP
12.2024 - 01.2025
Managed inventory
HomeGoods
01.2020 - 01.2021
Associate of Arts - General Studies
Howard Community College