Emily McGovern
Goodland
Summary
Dynamic and dedicated professional with a strong background in customer service and cash handling, made better at Burger King during being a manager. Known for enhancing customer happiness through effective problem-solving and maintaining high standards of cleanliness. Proven reliability and teamwork skills contribute to a positive work environment and operational efficiency.
Overview
7
7
years of professional experience
Work History
Cashier and Salesperson
Love's Travel Stops & Country Stores Inc.
07.2024 - 03.2025
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Receiving Associate
Tractor Supply Company
05.2023 - 11.2023
- Unloaded pallets and deliveries and organized products in warehouse.
- Maximized workspace functionality by efficiently utilizing available equipment such as pallet jacks, hand trucks, and forklifts during the receiving process.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Maintained a clean and organized receiving area for optimized workflow and reduced clutter or obstructions.
Shift Manager
Burger King
02.2018 - 09.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Assistant Manager
Dollar Tree Stores
04.2023 - 05.2023
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Front Desk Agent
Econo Lodge Hotel
08.2022 - 12.2022
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Cashier and Salesperson
Sinclair Gas Station
01.2021 - 08.2022
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Education
GED - General Studies
Colby Community College
Colby, KS10.2023
Skills
- Customer service and assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Reliability and punctuality
- Order taking
Timeline
Cashier and Salesperson
Love's Travel Stops & Country Stores Inc.
07.2024 - 03.2025
Receiving Associate
Tractor Supply Company
05.2023 - 11.2023
Assistant Manager
Dollar Tree Stores
04.2023 - 05.2023
Front Desk Agent
Econo Lodge Hotel
08.2022 - 12.2022
Cashier and Salesperson
Sinclair Gas Station
01.2021 - 08.2022
Shift Manager
Burger King
02.2018 - 09.2021
GED - General Studies
Colby Community College
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