Emily Mendoza
Hitchcock
Summary
Offering background marked by reliability and proactive approach, eager to learn and grow. Contributes ability to quickly grasp operations and implement strategies efficiently.
Overview
4
4
years of professional experience
Work History
Assistant Store Manager
VF Outlet
06.2018 - 01.2021
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Interacted well with customers to build connections and nurture relationships.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Sales Associate
VF Outlet
11.2016 - 06.2018
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Collaborated with team members to achieve monthly sales targets.
Education
Certificate Program - Cosmetology
College of The Mainland
Texas City, TXSkills
- Problem-solving
- Customer service
- Attention to detail
- Goals and performance
- Strategic planning
- Time management
- Decision-making
- Sales growth
- Teamwork and collaboration
Languages
English
Spanish
Timeline
Assistant Store Manager
VF Outlet
06.2018 - 01.2021
Sales Associate
VF Outlet
11.2016 - 06.2018
Certificate Program - Cosmetology
College of The Mainland
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