Emily Moran
Bakersfield,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Customer Operations Manager
Turning Point Brands
Santa Monica, CA
05.2021 - Current
- Interfaces with senior management on strategy development, process optimization, and resource allocation decisions.
- Monitors employee performance, including creating monthly commission reports.
- Works closely with other departments such as IT, HR, and marketing to optimize operational effectiveness.
- Reviews customer orders to ensure accuracy of product, quantity and pricing.
- Monitors and tracks customer orders to meet lead times and drive on-time delivery.
- Responds promptly to customer complaints concerning product quality or delivery issues.
- Processes daily invoices for payment, verifying accuracy of billing information prior to submission.
- Provides support to sales staff regarding new customer accounts and processing requests.
- Resolves discrepancies in order processing by coordinating with customers and vendors.
- Communicates with customers to assist with order placement and offer updates on status and shipping.
Marriage and Family Therapy Intern
Exodus Recovery
Los Angeles, CA
01.2019 - 11.2019
- Participated in weekly clinical supervision meetings with senior staff members at the agency.
- Provided individual counseling to clients, including assessment, diagnosis, and treatment.
- Assessed risk factors that may lead to relapse or further episodes of distress.
- Developed therapeutic interventions tailored to the needs of each client.
- Led supportive group discussions and education sessions with alcohol and drug users and families.
- Facilitated psycho-educational groups on topics such as relapse prevention, anger management, and communication skills.
- Developed aftercare plans for clients transitioning out of treatment programs.
Behavior Interventionist
Intercare Therapy, Inc.
Los Angeles, CA
09.2017 - 12.2018
- Implemented de-escalation techniques when needed to reduce stress levels among students displaying challenging behaviors.
- Tracked data on individual student performance to measure progress towards established goals.
- Provided guidance and support to students with challenging behaviors in classroom settings.
- Performed crisis prevention and intervention duties as needed including physical restraint if necessary.
- Assisted teachers in implementing evidence-based interventions for students who display challenging behaviors.
Education
Master of Arts - Clinical Psychology
Antioch University
Los Angeles, CA12-2019
Bachelor of Arts - Psychology
University of California, Santa Barbara
Santa Barbara, CA06-2017
Skills
- Sales Support
- Client Satisfaction
- Compliance Management
- Staff Development
- Sales Tracking
References
References available upon request.
Timeline
Customer Operations Manager
Turning Point Brands
05.2021 - Current
Marriage and Family Therapy Intern
Exodus Recovery
01.2019 - 11.2019
Behavior Interventionist
Intercare Therapy, Inc.
09.2017 - 12.2018
Master of Arts - Clinical Psychology
Antioch University
Bachelor of Arts - Psychology
University of California, Santa Barbara
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