Emily N Brown
Cleburne,TX
Summary
Proven leader and efficient problem-solver, adept in cash control accuracy and team leadership. At Loves Travel Center, excelled in enhancing customer loyalty and streamlining operations, significantly improving service delivery. Skilled in POS system operation and fostering teamwork, consistently meeting employer's high standards for excellence.
Overview
4
4
years of professional experience
Work History
Retail Cashier/Fuel Desk
Loves Travel Center
06.2020 - 11.2024
- Maintained presentable customer areas with diligent cleaning and proactive recovery management.
- Assisted customers by answering questions and fulfilling requests.
- Processed credit, debit card and cash transactions correctly and provided accurate change to avoid customer confusion or disputes.
- Greeted all customers warmly to build welcoming and positive atmosphere within store.
- Answered questions about store policies and addressed customer concerns.
- Issued detailed receipts to every customer to provide proof of purchase and avoid discrepancies.
- Increased sales by offering advice on purchases and promoting additional products.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
- Handled cash with high accuracy and took care to check bills for fraud.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Processed refunds and exchanges in accordance with company policy.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Learned duties for various positions and provided backup at key times.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Lead Server With Responsibilities
D's Country Cafe
03.2021 - 08.2024
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
- Inspected FOH stock to identify shortages, replenish supply and maintain consistent inventory.
- Assigned tasks and shifts to servers to manage organized schedules and provide adequate coverage.
- Processed orders and sent to kitchen employees for preparation.
- Answered customers' questions, recommended items, and recorded order information.
- Inspected dishes and utensils for cleanliness.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Education
CNA/CMA - Nursing Assistance
Salina Area Technical College
Salina, KS12.2002
Diploma - General Studies
Salina High School Central
Salina, KS05.2001
Skills
- Cash Control Accuracy
- Bagging and Packaging
- Exchanges and refunds
- Order Processing
- Customer Service
- Merchandise Stocking
- POS System Operation
- Loss Prevention
- ID Verification
- Product Upselling
- Payment Processing
- Freight Processing
- Customer Engagement
- Store Opening and Closing
- Upselling
- Customer Needs Assessment
- Display Setup
- Conflict Management
- Flexible Schedule
- Returns processing
- Building Customer Loyalty
- Time Management
- Teamwork and Collaboration
- Problem-Solving
- Cash handling expertise
- Team Leadership
Timeline
Lead Server With Responsibilities
D's Country Cafe
03.2021 - 08.2024
Retail Cashier/Fuel Desk
Loves Travel Center
06.2020 - 11.2024
CNA/CMA - Nursing Assistance
Salina Area Technical College
Diploma - General Studies
Salina High School Central
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