Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
Volunteer

Emily (Necie) Smith

Davenport,FL

Summary

Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills.

Overview

20
20
years of professional experience

Work History

Administrative Assistant

Montgomery County Police Department
08.1981 - 04.2001
  • Created and maintained databases to track and record customer data
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data
  • Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff
  • Assisted development and implementation of new administrative procedures
  • Managed filing system, entered data and completed other clerical tasks
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes
  • Assisted coworkers and staff members with special tasks on daily basis
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy
  • Completed forms, reports, logs and records to quickly handle all documentation for human resources
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives
  • Performed research to collect and record industry data
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
  • Executed record filing system to improve document organization and management

Education

High School Diploma -

Hampton High School
Hampton, VA
05.1975

Skills

    • Spreadsheet Management
    • Database Management
    • Mail Handling
    • Research
    • Information Security
    • Quality Assurance
    • Document Control
    • Data Entry
      • Office Administration
      • Professional and Mature
      • Multi-Line Telephone Systems
      • Microsoft Outlook
      • Computer Proficiency
      • Records Management
      • Database Administration

Volunteer Experience

2005 - Present - Volunteer for Walt Disney World of Sports -Celebrated Charity Program (Volunteer Services Program) for runDsiney races


2007 - Present - Brand Ambassador for Walt Disney World Of Sports - Celebrated Charity Program (Volunteer Services Program) for runDisney races.


2006 - Present - Florida Special Olympics


I have serviced as a volunteer and brand ambassador (Team Leader) for these organizations in multiple roles. I have embody the corporate identity in appearance, demeanor, values and ethics. As a team leader I plan and organized the tasks, resources and schedules of volunteer projects assigned to me. I poses the most important skills needed for a team leader/brand ambassador:


1. Planning and organizing

2. Communicating and motivating

3. Delegating and empowering

4. Monitoring and evaluating

5. Coaching and mentoring

6. Appreciating and rewarding

7. Dedication

8. Dependability

Timeline

Administrative Assistant

Montgomery County Police Department
08.1981 - 04.2001

High School Diploma -

Hampton High School

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Emily (Necie) Smith