Emily Noah
Midland,PA
Summary
Proven leader in client relations and strategic partnership development, notably with Boston National Title/Agent's Title. Excelled in enhancing customer satisfaction and loyalty through effective relationship management and training. Leveraged customer relations and financial acumen to exceed sales targets and streamline operations, demonstrating a commitment to excellence and a results-driven approach.
Overview
23
23
years of professional experience
Work History
Director of Client Relations
Boston National Title/Agent's Title
01.2014 - 04.2024
- Cultivated and sustained robust relationships with clients, lenders, and underwriters, bolstering trust and loyalty.
- Executed prompt resolution of client concerns in alignment with Service Level Agreements (SLAs), ensuring high satisfaction levels.
- Served as a comprehensive resource hub for clients, consumers, and vendors, offering seamless assistance and support.
- Acted as a pivotal liaison to enhance overall client contentment and achievement.
- Instituted and optimized operational protocols for streamlined daily functions.
- Orchestrated and nurtured prosperous business alliances with lenders, vendors, and underwriters.
- Identified client requisites, devised tailored strategies, and proficiently allocated resources within budgetary confines.
- Provided comprehensive training and operational support to bolster relationship management and sales team efficacy.
- Maintained consistent and impactful email correspondence, facilitating efficient communication channels on a daily basis.
Account Executive
ATM Corporation Of America/ServiceLink
06.2002 - 06.2013
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term relationships.
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Established long-lasting relationships with key decision-makers within client organizations, solidifying the company''s reputation as a trusted partner in their respective industries.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Qualified leads, built relationships and executed sales strategies to drive new business.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
Finance Intern
Microsoft Corporation
01.2001 - 06.2001
- Maintained accurate, up-to-date financial spreadsheets and databases for reliable reference.
- Prepared and posted financial journal entries using technically relevant software.
- Supported organizational account management duties under direct supervision.
- Managed sensitive information responsibly, maintaining strict confidentiality standards.
- Assisted in budget FY02 preparations including the creation of a budget reference book for operations managers
- Completed ad hoc reports for operations especially in regard to vendor spending and operating expense calculations.
- Acquired strong computer skills especially the internal Microsoft financial applications and the software products Excel, Word and Power Point
Education
Bachelor of Science - Finance And International Business
The Pennsylvania State University
State College, PA05.2001
Minor - Completed Spanish Minor
The University of Salamanca
Salamanca, Spain05.2000
Skills
- Customer Satisfaction
- Relationship Management
- Customer Relations
- Training and mentoring
Timeline
Director of Client Relations
Boston National Title/Agent's Title
01.2014 - 04.2024
Account Executive
ATM Corporation Of America/ServiceLink
06.2002 - 06.2013
Finance Intern
Microsoft Corporation
01.2001 - 06.2001
Bachelor of Science - Finance And International Business
The Pennsylvania State University
Minor - Completed Spanish Minor
The University of Salamanca
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