Emily Deugan

IMPLEMENTATION PROJECT MANAGER

• Develops project plans identifying key issues, approaches and performance metrics.
• Balances the project scope, time, and cost to provide an exceptional client experience.
• Proactively review client needs and pain points to assess, and mitigate potential risk throughout project plans.
• Assists sales engineers with complex new client scoping calls as needed.
• Monitors contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs.
• Leverage data analytics and various AI functionality.

SELECTED ACCOMPLISHMENTS:

• Strategically manages up to 15+ concurrent projects for Applicant Tracking, Onboarding, Device and Equipment, Performance and Survey, and I9 integrations.
• Consistently exceeds client survey metrics.
• Selected to Co-implement a top client with revenue over 446K.
• Trained and mentored new project managers.

INSTRUCTOR/TRAINER

• Instructs personnel in basic operation, stoppages, and immediate corrective action. Explains and demonstrates safety, sight picture and alignment, breath and trigger control, and other specified fundamentals and techniques of marksmanship.

CONSULTANT WRITER

• Conducted research to identify audience demographics, incorporating collected data into publication.
• Composed original written material for publication and submitted for approval by supervisor, editor or publisher.
• Managed competing deadlines with efficiency.
• Supported client projects from planning to on-time completion of quality deliverables.

SELECTED ACCOMPLISHMENTS:

• Consistently deploys adult learning principles
• Deploys one on one individualized marksmanship sessions.
• Tailors training to students' goals and skills.

ENTERPRISE IMPLEMENTATION TEAM LEAD (2015-2019)

• Assisted in interviewing new employees, hosted bi-weekly one on ones with team members through reviewing areas of improvement, successes, and also reviewing metrics and performance data.
• Aided in annual employee performance reviews. Managed a team of between 8-14 employees.
• Advised supervisors and managers of requested promotions and needed performance improvement programs.
• Participated in Instructional Design mentorship program for 8 weeks, providing editing, proofing, and offering suggestions on current storyboards utilizing Captivate and Articulate Storyline.

IMPLEMENTATION CONSULTANT (2013-2015)

• Facilitated smooth transitions by conducting hands-on training sessions with end-users during system rollouts or process changes.
• Developed comprehensive project plans to ensure on-time delivery and successful outcomes.

SELECTED ACCOMPLISHMENTS

• Promoted to Enterprise Team Lead
• Trained new team members by relaying information on company procedures and safety requirements.
• Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.

• Interacted with HR Managers, CEOS, medical carriers, and agents in order to advocate on behalf of clients and their employees with insurance companies and vendors.
• Served as a liaison for marketing and corporate positioning, between the company CEO, President, and our external marketing vendor.
• NYS Licensed Health Insurance Broker

• Compared complex plan rules, premium data and other vendor metrics.
• Expanded client base by consistently delivering goal-surpassing retention and generating client referrals through ensuring complete client satisfaction.
• Managed a total client base of 300+ bringing in over $1 million dollars in revenue.

• Hosted WebEx training sessions for clients and their IT representatives to determine source of software errors. Answered client questions about the HR Online product.
• Served as one of the departments’ back up Technical Support Specialists.
• Selected by management to be a member of the HRO Council; the aim of the Council being to have candid and productive discussions with the goal of identifying action items that can be pursued to improve the department and the experience of working in it.