Multi-talented Content Writer skilled in research, writing and editing wide range of content. Comfortable working with little oversight to write interesting, clean and clear copy. Skilled in content management systems, online content publishing software, and SEO.
Hi, I’m
Emily Ridyard
Chicago,IL
Summary
Overview
12
years of professional experience
Work History
Quora IncChicago, IL
Writer
01.2019 - Current
Job overview
- Wrote and proofread 100-1000 blog and social media posts, website copy and articles.
- Completed accurate and polished formatting in line with publishing standards prior to submission.
- Chose cover photography or artwork, selected fonts and arranged designs to attract target readership.
- Wrote pieces and news stories for online publication, coordinating images and layout to ensure proper presentation.
- Wrote, edited and produced stories for multiple platforms, including Internet and digital channels.
- Researched, developed and pitched stories that reflected unique sensibilities of Quora network brand.
- Collaborated with specialists in other disciplines, including engineers, product management, instructional design and support in development of internal and external user manuals
Wordpress.ComChicago, IL
Content Writer
01.2014 - Current
Job overview
- Developed print materials such as brochures, banners and signs.
- Used Adobe Software to create images and layouts.
- Applied knowledge of production to create high-quality images.
- Put together videos for social media, advertising and informational purposes.
- Developed creative design for marketing packages, including print materials, brochures, banners and signs.
- Increased consumer engagements by 200% through effective research.
- Delivered high-quality, insightful, informative and entertaining written content while meeting tight deadlines.
- Applied strong writing, editing and proofreading abilities to each assignment to produce best possible content.
- Performed in-depth research into topics to write clear and accurate copy.
Southloop Animal HospitalChicago, IL
Client Service Representative
08.2019 - 10.2019
Job overview
- Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Optimized customer support by establishing collaborative service environment.
- Communicated accurate information about promotions, customer programs and products, providing exceptional customer service and driving retention.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Educated clients on how to conduct transactions with convenient online solutions.
- Managed and updated physical and digital client account information to keep records accurate and current.
Burnham Park Animal HospitalChicago, IL
Client Service Representative
05.2019 - 08.2019
Job overview
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Fielded diverse customer questions about issues such as available merchandise, current prices and upcoming company changes.
- Established up-to-date knowledge of product and service changes.
- Provided primary customer support to internal and external customers in fast-paced environment increasing client compliance by 20% from start to finish date.
Broadway Animal HospitalChicago, IL
Senior Client Service Representative
11.2018 - 05.2019
Job overview
- Client Service Representative in under 6 months - implemented client/patient SMS compliance and utilization of VitusVet (cloud/web-based platform).
- Increased and maintained client satisfaction score of 91% for 5 consecutive months.
- Met or exceeded revenue objectives by promoting Vitus Vet to customers during service, account and sales follow-up calls.
- Completed diverse tasks on daily basis to serve customer needs, including processing and issuing money orders, managing returns and exchanges, and logging daily shipments.
- Answered 50-100+ daily phone calls to resolve client issues efficiently.
Chicago Animal Care and ControlChicago, IL
Animal Care Attendant
04.2017 - 08.2017
Job overview
- Adhered to all pet care plans, medication requirements, and dietary restrictions while providing care.
- Unloaded and organized supplies and product inventory to maximize team efficiency.
- Removed animal waste from kennels, runs and exercise areas, placed in trash receptacles or in-ground septic systems.
- Attended to sick or injured animals by securing veterinary care and notifying owners quickly of pet's condition.
- Bathed, dried and groomed over 100+ animals each day.
- Ordered, received, unloaded and stored feed and supplies for animals under care.
- Offered every owner exceptional customer service and support, as well as top-notch care to each animal.
- Brushed coat, cut nails and cleaned ears to promote animal health and wellness.
- Prepared food and formulas to meet individual needs of animals under care with safe and nutritious meals.
- Collected and documented animal information such as weight, size, physical condition and food intake.
Jewell Animal HospitalChicago, IL
Client Service Representative
11.2015 - 06.2016
Job overview
- Greeted incoming customers to provide immediate, friendly and knowledgeable support.
- Educated clients on how to conduct transactions with convenient online solutions.
- Built sustainable client relationships built on trust by applying excellent communication and interpersonal skills.
- Researched issues and made quick decisions to achieve efficient and effective resolutions.
- Liaised between patrons, store personnel and internal departments.
- Delivered high level of service to clients to both maintain and extend relationships for future business opportunities.
- Reviewed customer data to assess current issues and determine potential solutions.
- Scheduled and confirmed appointments.
- Established new scan to computer folder system.
- Managed over 50+ clients a day.
VetcoChicago, IL
Client Service Administrator
05.2013 - 10.2015
Job overview
- Trained staff on operating procedures and company services.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders, and pricing needs.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Increased sales percentage on Sentinel by 10% each clinic.
Law Offices of Cary CollinsHoffman Estates, IL
Administrative Assistant
05.2012 - 05.2013
Job overview
- Increased accuracy and reduced discrepancies by verifying data while processing incoming and outgoing checks and wire transfers.
- Controlled and managed document processes by reviewing files, records, and critical information to confirm accuracy and ensure compliance with company policies and procedures.
- Created and maintained spreadsheets and developed administrative and logistical reports.
- Coordinated daily and weekly schedules and monthly calendar obligations for Cary Collins law services.
- Liaised with board members to provide reports, status updates and presentations.
- Performed complex administrative management of sensitive and confidential issues.
- Managed Mr.
- Collins time effectively everyday by scheduling appointments accordingly.
Personable Writer and Content
Job overview
- Creator offering leadership skills and impressive background in the delivery of in-depth and informative news pieces and graphic designs on topics ranging from pet health and wellness to Veterinary Business news pieces.
Education
Penn Foster Career School
from Veterinary Medicine
05.2023
University Overview
Pay increase 25% within one month of start
Practice Management Career Course
Harper College
English
Creativity
Online Research
Content Development
Leadership
Advertising
University Overview
Skills
- Editing
- Research
- Digital Marketing
- Building Effective Relationships
- Listening
- Self-starter
- Strategic brand management
- Social Media
- Content Marketing
- Administrative, Listening
- Adobe Software, Managing
- Advertising, Marketing
- Banners, Materials
- Brand management, Money
- Brochures, Network
- Excellent communication, Online Research
- Interpersonal skills, Personnel
- Content, Photography
- Content Development, Policies
- Creativity, Presentations
- Creative design, Pricing
- Clients, Processes
- Client, Publication
- Customer, Quality
- Service, Quick
- Customer service experience, Research
- Customer service, Sales
- Customer support, Scheduling
- Delivery, Self-starter
- Driving, SMS
- Editing, Spreadsheets
- English, Stories
- Fast, Strategic
- Forms, Phone
- Graphic, Unique
- Inventory, Website
- Layout, Articles
- Leadership skills
- Leadership
- Law
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Client Service Representative
Southloop Animal Hospital
08.2019 - 10.2019
Client Service Representative
Burnham Park Animal Hospital
05.2019 - 08.2019
Writer
Quora Inc
01.2019 - Current
Senior Client Service Representative
Broadway Animal Hospital
11.2018 - 05.2019
Animal Care Attendant
Chicago Animal Care and Control
04.2017 - 08.2017
Client Service Representative
Jewell Animal Hospital
11.2015 - 06.2016
Content Writer
Wordpress.Com
01.2014 - Current
Client Service Administrator
Vetco
05.2013 - 10.2015
Administrative Assistant
Law Offices of Cary Collins
05.2012 - 05.2013
Personable Writer and Content
Penn Foster Career School
from Veterinary Medicine
Harper College
English
Creativity
Online Research
Content Development
Leadership
Advertising
Similar Profiles
Brendan P. ConnersBrendan P. Conners
Trial Technology Consultant Intern/ Full Time at Quora LegalTrial Technology Consultant Intern/ Full Time at Quora Legal
Julian LusterJulian Luster
Paraprofessional at Quora Secondary School NE Metro 916Paraprofessional at Quora Secondary School NE Metro 916
Debaleena ChowdhuryDebaleena Chowdhury
Blogger/Admin at QuoraBlogger/Admin at Quora