Google Sheets
Emily Allen
Tucson,AZ
Summary
Results-oriented writing professional with experience preparing concise and accurate technical documents. Expert at delivering high-quality work within tight deadlines. Passionate about collaborating with cross-functional teams to deliver helpful technical content to support success for all users.
Overview
19
19
years of professional experience
Work History
Manager, Community
Instructure
10.2019 - Current
- Manage a remote team of 4 members focused on supporting 9+ products.
- Maintain a consistent 100% trust rating as manager and 85%+ overall team satisfaction rating in bi-annual company surveys.
- 4+ years experience working asynchronously as part of a remote team
- Experience planning and prioritizing multiple documentation projects simultaneously, ensuring timely delivery of high-quality content.
- Collaborate with cross-functional, global teams to gather product information, ensuring accurate and up-to-date documentation.
- Mentor team members and interns, fostering professional growth through knowledge sharing and skill development opportunities.
- Maintain team repository of processes and workflows to support consistency across team, and for education of new hires and interns.
- Improve documentation quality by implementing standardized templates, processes, and style guides.
- Provide clear, kind, and thorough reviews of peer work to support clarity and accuracy.
- Enhance team productivity by providing training on advanced authoring tools and techniques.
- Ensure timely delivery of documentation projects through effective resource allocation and project management.
Documentation Specialist
Instructure
08.2017 - 10.2019
- Edited and proofread technical documents for accuracy and consistency.
- Developed comprehensive technical manuals for software products, resulting in improved user experience and satisfaction.
- Conducted thorough reviews of existing documentation, identifying areas for improvement and revising content as needed.
- Maintained consistency in documentation style, tone, and format across all departmental materials.
- Conducted regular audits of existing documentation to identify gaps or outdated information, keeping all materials current and relevant.
- Collaborated with subject matter experts to ensure accuracy and completeness of technical documentation.
- Created comprehensive video documentation to support user experience and RFP materials
Documentation Coordinator
Instructure
Salt Lake City, UT
Mar.2016 - Aug.2017
Professional Services Coordinator
Instructure
Salt Lake City, UT
08.2014 - 03.2016
Cash Poster
IASIS Healthcare LLC
South Jordan, UT
04.2012 - 06.2013
Library Assistant
Salt Lake City Public Library
Salt Lake City, UT
09.2010 - 04.2012
Library Aide
Salt Lake City Public Library
Salt Lake City, UT
08.2005 - 09.2010
Education
Bachelor of Arts - English
University of Utah
Salt Lake City, UT05.2010
Skills
- Content Development
- Time Management
- Project Management
- Research
- Attention to Detail
- Written Communication
- Relationship Building
- Editing and proofreading
- Leadership and mentoring
Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Work-life balanceWork from home optionFlexible work hoursCompany CultureSoftware
G Suite
ScreenSteps
ClickUp
Camtasia
Audacity
Ableton Live
Interests
Music
Playing instruments
Reading
Boxing
Board and Card Games
Video Games
Current Professional Development
- SQL Fundamentals Certification (DataCamp)
- AI for Technical Writing (Tech Writing HQ)
Timeline
Manager, Community
Instructure
10.2019 - Current
Documentation Specialist
Instructure
08.2017 - 10.2019
Documentation Coordinator
Instructure
Mar.2016 - Aug.2017
Professional Services Coordinator
Instructure
08.2014 - 03.2016
Cash Poster
IASIS Healthcare LLC
04.2012 - 06.2013
Library Assistant
Salt Lake City Public Library
09.2010 - 04.2012
Library Aide
Salt Lake City Public Library
08.2005 - 09.2010
Bachelor of Arts - English
University of Utah
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