Summary
Overview
Work History
Education
Skills
Software
Work Availability
Timeline
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Emily T. Engle

Lake Orion,MI

Summary

To secure a position in account management while expanding my knowledge and reaching career goals. Fulfill my desire to work as a manager and gain experience in a growth focused organization.

Overview

8
8
years of professional experience
4
4
years of post-secondary education

Work History

Life Care Associate

Raymond James / Producers Choice Network
01.2016 - Current
  • Responsible for processing, reviewing, inputting, submitting and issuing life insurance policies
  • Demonstrate leadership skills when training all new life care associates
  • Organize, manage, and track multiple detailed tasks and assignments with frequently changing priorities and deadlines in a fast-paced work environment
  • Use appropriate interpersonal styles and communicate effectively, both orally and writing, with internal associates and external contacts at all levels
  • Effectively gather all relevant information in order to analyze, research, and resolve business issues in order to make decisions
  • Operating standard office equipment and using required software applications to produce correspondence, reports, electronic communication, spreadsheets, and databases.

Card Services Specialist

03.2015 - 01.2016
  • Provide remarkable customer service by handling inbound customer service calls, offering problem resolution, developing the consumer knowledge of products, communicating and documenting responses effectively
  • Resolve customer disputes such as unauthorized card transactions, merchant processing disputes, authorization declines and ATM discrepancies
  • Troubleshoot and resolve Check Card processing issues with emphasis on customer service
  • Implement authorization releases, Code Z and temporary increases into excel documents
  • Follows policy and procedures to reduce financial losses due to regulatory fines and/or customer errors
  • Responsible for the efficient and accurate collection of all Visa Check
  • Card, ATM Card and ACH disputes information related to Regulation E
  • Work directly with Comerica's Fraud Prevention and Investigative
  • Services to minimize and mitigate potential loss.

Customer Service Representative

Comerica Bank
Auburn Hills, MI
09.2014 - 03.2015

Education

BBA - Business Management

Baker College
Auburn Hills, MI
08.2010 - 05.2014

Skills

Verbal and written communication skills

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Software

Excel

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Life Care Associate

Raymond James / Producers Choice Network
01.2016 - Current

Card Services Specialist

03.2015 - 01.2016

Customer Service Representative

Comerica Bank
09.2014 - 03.2015

BBA - Business Management

Baker College
08.2010 - 05.2014

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Emily T. Engle