Emily T Olalere
Tulsa,OK
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Verizon
02.2022 - 12.2022
- Excellent Microsoft Office skill
- Inbound and Outbound Calling Technologically savvy
- Billing/payment
- Excellent Internet navigation skill
- Problem Resolution
- Quick Base, Zendesk
- HIPAA training
- Payment processing
- Contract negotiation expertise Data entry
- Promotional support
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Demonstrated excellent communication skills in resolving product and consumer complaints
- Educated customers on special pricing opportunities and company offerings
- De-escalated problematic customer concerns, maintaining acalm, friendly demeanor
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices
- Upheld quality control policies and procedures to increase customer satisfaction
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
- Asked probing questions to determine service needs and accurately input information into electronic systems
- Informed customers about billing procedures, processed payments and provided payment option setup assistance
- Used proven techniques to de-escalate angry customers during telephone interactions
- Developed strong customer relationships to encourage repeat business
- Explained benefits, features, and recommendations to maximize client retention
- Set up and activated customer accounts
- Rolled out operational improvements and solutions to deliver top-notch customer service
- Exceeded company productivity standards on aconsistent basis.
- Handled customer inquiries and suggestions courteously and professionally
Patient Care Coordinator
VCM
08.2021 - 02.2022
- Scheduled evaluations and procedures for patients
- Communicated with patients to ensure quality of care and develop care plans
- Liaised effectively with patients, doctors and staff members, assessing medical charts and promoting high level of communication and interaction
- Established strong work network by building professional relationships with physicians and fellow employees
- Submitted various medication requests electronically
- Improved patient outcomes through value-added services
- Managed logistics for patient intake and implementation of appropriate courses of treatment
- Facilitated daily interaction between patients and hospital staff, coordinating special events for patients and families and providing educational materials and emotional guidance
- Assisted in training new hires on HIPAA guidelines
- Coordinated levels of care for patients seeking substance abuse treatment
- Gathered patient data and monitored patient progress during therapy stages
- Addressed patients' complaints-head on, investigated concerns worked with medical staff to devise a solution
- Helped patients obtain health care services by setting up referrals
- Facilitated communication between patients, medical and administrative staff, administrative staff regulatory agencies
- Received patient inquiries or complaints and directed them to appropriate medical staff members
Customer Care Representative
America Business Corp
05.2020 - 11.2020
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Promptly responded to customer inquiries and resolved complaints to promote loyalty
- De-escalated customer issues with proven conflict mediation and problem-solving abilities
- Kept customer and system account information accurate and current to support timely resolutions for concerns
- Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products
- Built client rapport, accurately processing repair invoices and claims while troubleshooting financial discrepancies through completion
- Delivered customer support to high call load each shift
- Maintained high satisfaction score by consistently resolving first-call issues.
Customer Care Associate
European Wax Center
06.2019 - 08.2019
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Researched resolutions, contacted necessary departments and responded back to customer back phone, mail or fax as follow up
- Documented customer inquiries and feedback and entered service delivery suggestions in company database
- Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
Education
Bachelor of Science - Applied Sciences
Oral Roberts University
Tulsa, OK05.2021
Associate of Science - Health Services/Allied Health/Health
Sciences Broward College
Davie, FL05.2018
Skills
- Medical filing Organizational skills
- Effective verbal and written communication
- Interpersonal skill Computer literacy
- Problem-solving abilities
- Planning, organization and problem solving
- Retail Materials Management
- Critical Thinking
- Customer relations Call Center Operations Adaptive team player Decision making
- Bookkeeping support
- Customer Relationship Management
Timeline
Customer Service Representative
Verizon
02.2022 - 12.2022
Patient Care Coordinator
VCM
08.2021 - 02.2022
Customer Care Representative
America Business Corp
05.2020 - 11.2020
Customer Care Associate
European Wax Center
06.2019 - 08.2019
Bachelor of Science - Applied Sciences
Oral Roberts University
Associate of Science - Health Services/Allied Health/Health
Sciences Broward College
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