Emily Teresita Bello Garcia
Hialeah,FL
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated at Bank of Trade and Credit (BANDEC). Skilled in banking software and customer service excellence, I've effectively managed high-volume transactions and digital transitions, ensuring compliance and confidentiality. My approach combines strong numeracy skills with team collaboration, driving significant improvements in service delivery and operational efficiency.
Overview
21
21
years of professional experience
Work History
Banking Customer Service Representative
Bank of Trade and Credit (BANDEC)
10.2007 - 07.2022
- Resolved complex customer situations by utilizing problem-solving skills and escalating issues when necessary.
- Enhanced customer satisfaction by providing prompt and accurate responses to inquiries regarding bank products and services.
- Reduced wait times for customers by efficiently handling high volumes of calls and resolving issues quickly.
- Participated in regular training sessions to stay up-to-date on industry trends, regulatory changes, and product offerings.
- Maintained a high level of professional knowledge, staying informed on industry news and best practices in order to provide exceptional service to customers.
- Maintained strict adherence to compliance regulations, ensuring all transactions were accurately processed and documented.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Met customer call guidelines for service levels, handle time and productivity.
Bank Teller
Bank of Trade and Credit (BANDEC)
01.2004 - 10.2007
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Processed customer transactions promptly, minimizing wait times.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Educated customers on banking products, enabling them to make informed decisions about their finances.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Assisted customers in opening new accounts, facilitating a smooth onboarding process for new clients.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Participated in ongoing professional development programs offered by the bank, staying up-to-date with industry trends and enhancing job performance.
- Answered telephone inquiries on checking, savings accounts and loans
Information Management and Documents Filing
Municipality Statistic Center
05.2001 - 01.2004
- Managed the transition from paper-based to digital document storage, reducing physical storage needs and improving accessibility for remote teams.
- Assisted in meeting deadlines by prioritizing high-impact tasks and coordinating efforts among team members.
- Ensured compliance with bank regulations by maintaining an organized, accessible archive of controlled documents.
- Optimized workflow efficiency with regular audits of existing document control processes, identifying areas for improvement.
- Enhanced project efficiency by maintaining accurate and up-to-date project documentation.
- Safeguarded sensitive information through diligent maintenance of confidential documents and strict access controls.
Education
Bachelor's Degree in Economics - Economics
Hermanos Saiz University
Cuba07.2005
Technical Level - Accountant
San Luis School of Economics
Cuba07.1999
No Degree - Key Elements For A Good Customer Service
Bank of Trade And Commerce
2014
No Degree - Classification, Filing And Information Processing
Bank of Trade And Commerce
2012
No Degree - Information Technology Security For Banking System
Bank of Trade And Commerce
2009
No Degree - Information Security And Data Protection
Bank of Trade And Commerce
2006
Skills
- Client Confidentiality
- Strong Numeracy Skills
- Financial product knowledge
- Banking Software Familiarity
- Customer service excellence
- Time Management
- Computer Skills
- Organizational Skills
- Data Entry
- Team Collaboration
- Sales proficiency
Timeline
Banking Customer Service Representative
Bank of Trade and Credit (BANDEC)
10.2007 - 07.2022
Bank Teller
Bank of Trade and Credit (BANDEC)
01.2004 - 10.2007
Information Management and Documents Filing
Municipality Statistic Center
05.2001 - 01.2004
Bachelor's Degree in Economics - Economics
Hermanos Saiz University
Technical Level - Accountant
San Luis School of Economics
No Degree - Key Elements For A Good Customer Service
Bank of Trade And Commerce
No Degree - Classification, Filing And Information Processing
Bank of Trade And Commerce
No Degree - Information Technology Security For Banking System
Bank of Trade And Commerce
No Degree - Information Security And Data Protection
Bank of Trade And Commerce
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