Emilythza Vargas

• Identified trends in inbound issues, collaborating with associates to develop proactive strategies for addressing recurring problems.
• Continuously improved personal knowledge of company products and services, enabling prompt assistance for diverse customer needs.
• Conducted thorough research on complex issues before proposing solutions, ensuring accuracy information.
• Reduced order processing time with diligent inspection of inventory for damages or discrepancies.
• Demonstrated flexibility and adaptability to address fluctuating workload demands while maintaining high level of productivity.

Outbound Problem Solver

• Printed accurate labels and applied to boxes, such as (CPT missed,Damage label)
• Identified unsafe materials such as Flammable liquid and Combustible Flammable solid within packages and notified proper personnel.
• Collect all damaged package from fluids to spurs for repack for quality assurance and customers satisfaction.
• Packed products into designated boxes, taking care to protect items from damage or shifting during transport.

Ambassador

• Assisted coworkers with projects to learn new tasks while gaining additional responsibilities.
• Helping associates whose struggling and giving tips and ideas to meet productivity to perform task effectively.
• Guiding associates through the process for quality standards.
• Worked professionally with team members and across departments to meet demands of high-volume environment.

• Gathered data from appropriate sources to assist in determining customer needs and requirements.
• Provided expert support for Microsoft applications, resolving technical issues quickly and efficiently.
• Leveraged advanced software tools such as Adobe FrameMaker, Microsoft Office Suite, and XML authoring programs to create visually appealing and well-structured documents.
• Increased efficiency in document preparation with expert-level proficiency in Microsoft Office Suite applications.