Passionate, enthusiastic and versatile healthcare executive bringing 7 years of experience as accomplished health services leader, in the value based care and care management arenas, as well as over 15 years of experience in behavioral health. Innovative problem solver, change manager and visionary executive with success fostering ideas to action, implementing plans to meet current and future needs. Key expertise in people management, value based care, interdisciplinary team collaboration and performance management.
Hi, I’m
Emily V. Olson
Healthcare Executive
Portland,OR
Summary
Overview
2
years of professional experience
8
years of post-secondary education
Work History
Evergreen NephrologyNashville, TN
VP, Excellence/ Clinical Innovation/ BH Innovation
08.2021 - Current
Job overview
- Collaborated with Chief Medical Officer to develop strategic initiatives and long term goals.
- Evaluated and identified gaps in 2 current nephrology care practices, and developed workflows, tools, and IDT members necessarily to address gaps and mitigate risk to prepare for 10 additional implementations on Jan 1, 2023
- Led clinical team in development, rollout and management of Clinical program & approach
- Collaborated with cross functional senior management to develop strategic initiatives and long term goals.
- Spearheaded cross-functional initiatives across departments to achieve business goals for key performance metrics
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
- Interviewed and hired highly talented individuals bringing great skills and passion to clinical team to drive mission, vision and values.
- Identified staff training needs and devised training programs to close gaps.
- Evaluated clinical pathway development strategies and prepared alternative approaches to goal achievement.
- Oversaw hiring, adding valuable, talented professionals to strengthen management team.
- Clarified roles, responsibilities and expectations of staff.
- Established performance goals for department and outlined processes for achievement.
Landmark HealthSeattle, WA
Regional Vice President of Health Services
2019 - 08.2021
Job overview
- Managed regional Health Services department, consisting of 40% of interdisciplinary team, throughout Western Region (WA, OR, CA, and TX).Responsible for oversight and indirect supervision of interdisciplinary team, to include, supervisors, nurses, social workers and dietitians.
- Led successful improvements to Healthcare Ambassador role, created prototype and specs for Health Services Operational Dashboard 2.0 and am key participant in driving DEI work on addressing health inequity.
- Developed and implemented new clinical strategies and policies in collaboration with executive partners to establish and achieve long-term business objectives, while maintaining person-focused, patient centered care. Successfully lead clinical team through recent new client implementation with large health delivery system in Dallas/Fort Worth, Texas.
- Interim chair of Diversity, Equity and Inclusion's Health Equity Steering group.
- Advisory member of corporate Quality Committee
- Annual review/update of all clinical policies and procedures.
- Core member of integrated review group - which reviews and analyzes all new roll outs to evaluate scalability, inclusiveness and unanticipated consequences.
- Effectively drove collaborative efforts across variety of departments to ensure cross-departmental alignment and and drive standardization across enterprise.
Landmark HealthSeattle, WA
Regional Director of Clinical Operations
2019 - 2021 (2 education.years_Label)
Job overview
- Responsible for regional oversight and direct supervision of interdisciplinary team, to include, 4 health service directors, 8 clinical supervisors, 30+nurse care managers and 8+ social workers.
- Developed comprehensive performance reports using Microsoft Excel to establish performance and create broader visibility for both role specific, and health services metrics for department.
- Participation in Health plan joint operation and clinical committees.
- Creation and Implementation of operational dashboard for health services team.
- Led recruitment and development of high performing leaders to increase utilization of existing talent and capabilities.
- Aligned Health Services department objectives with company mission, vision and values. Increasing ability of team to directly impact core value levers.
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines.
Landmark HealthSeattle, WA
Health Services Director
2017 - 2019 (2 education.years_Label)
Job overview
- Responsible for oversight and direct supervision of interdisciplinary team, to include, nursing supervisors, nurses, social workers.
- Successfully lead team through implementation of new health plan partner.
- Participation in Health plan joint operation and clinical committees.
- Clinical integration lead for CCM delegation.
- Participation in Integrated Roll out Committee.
- New staff orientation and training.
- Lead successful implementation of new staffing model that utilized lower cost team members, in addition to providers, nurses and social workers on team. The addition of non-clinical employees provided additional layer of contact, increased awareness of impact of social determinants of health, and allowed us to increase patient touch while minimizing operational cost
- External vendor relations.
- Trained staff in gathering essential health, environmental, social and medical information to determine best plan of care for each patient.
- Reviewed and modified standard operating procedures and processes to continually improve clinical operations.
- Reviewed assessments submitted clinical supervisors and provided administrative feedback.
- Gathered, reviewed and adjudicated complaints and grievances of employees and patients to prevent and resolve workplace inadequacies.
- Created strategies for quality improvement
Landmark HealthSeattle, WA
Supervisor
2016 - 2017 (1 education.year_Label)
Job overview
- Responsible for oversight and direct supervision of nurse care managers and case management assistants on the care management team.
- Developed and implemented several new work flow processes to promote more effective and efficient patient care.
- Participation in Health plan joint operation and clinical committees.
- Participation in SWAT team NCM efficiency and effectiveness team.
- Review and chart audit.
- New staff orientation and training.
- Interim director of health services duties in absence of health services director.
- Assisted in development of new CMA position.
- External vendor relations.
Landmark HealthSeattle, WA
Psychiatric Nurse Case Manager
2015 - 2016 (1 education.year_Label)
Job overview
- Responsible for overall Care Management process for behavioral health panel.
- Curates and oversees development of collaborative care planning, working closely with the patient and care team to identify patient concerns and goals and identifies Landmark team members, community providers and vendors to assist in addressing care goals.
- Telephone triage.
- Appointment scheduling, and reminder calls.
- Care coordination.
- New staff orientation and training.
- Behavioral health program design and implementation.
- Participation in development of the collaborative care planning initiative.
- Explained useful coping methods to relieve depression and anxiety, including meditation and yoga.
- Performed patient assessments to monitor expected response to medications, altering treatment plans as needed.
Healthcare Management AdministratorsBellevue, WA
Nurse Case Manager
2014 - 2015 (1 education.year_Label)
Job overview
- Responsible for all behavioral health utilization review and case management services for company.
- Provide monthly case management reports to clients to reflect case management activity and patient progress towards goals.
- Benefit coordination.
- Review for medical necessity.
- Care coordination.
- Facilitation of patients through continuum of care.
- Implementing integrated case management practices into current role.
Maxim / UW Medical CenterSeattle, WA
Registered Nurse – per diem
2012 - 2014 (2 education.years_Label)
Job overview
- Provide nursing care for adult psychiatric patients, which includes medication administration, safety monitoring, admission and discharge, 1:1 discussion, therapeutic group facilitation, nursing care planning.
Lake Washington School DistrictRedmond, WA
Health Specialist
2012 - 2014 (2 education.years_Label)
Job overview
- Responsible for the medical management and oversight of 2,100 students, ranging in age from 5 to 14.
- Individual Health plan initiation, monitoring and training.
- Medication review, training and monitoring.
- Weekly collaboration with multidisciplinary team to determine plan to support struggling students.
- Health room supervision.
- Member form review committee.
- Member manual review and update team.
- Staff health and wellness training.
- Delegation trainings.
- Student advocacy.
- Provided healthcare support and resources to low income families.
- Supervised annual health screening.
- 1:1 daily diabetic care.
Fairfax HospitalKirkland, WA
Nurse Manager
2009 - 2012 (3 education.years_Label)
Job overview
- Youth and Adolescent Unit.
- Provide direct supervision to nurses and program specialists working on the Youth and Adolescent unit.
- Employee reviews.
- Medication administration, Medication education.
- Nurse education and skills training.
- Orientation of new employees.
- Medication administration and monitoring.
- Vaccine administration to employees and patients.
- Unit program development and implementation.
- Treatment planning (medical and psychosocial).
- Patient admission, discharges and assessments.
- Oversee basic health care needs of patients.
Education
Seattle University Seattle, WA
Registered Nurse from Nursing
01.2007 - 05.2009
University Overview
Advanced Practice Nursing Immersion Program – Family Practice Nurse Practitioner - Completed coursework and NCLEX examination
North Seattle Community CollegeSeattle, WA
01.2006 - 05.2007
University Overview
Pre-nursing studies; Psychology, Chemistry, Nutrition, Anatomy and Physiology, Microbiology
Washington State University, Washington State University HonorsPullman, WA
Bachelor’s of Science from Psychology
01.2000 - 05.2004
University Overview
GPA: 3.46
Skills
Healthcare administration
undefinedTimeline
VP, Excellence/ Clinical Innovation/ BH Innovation
Evergreen Nephrology
08.2021 - Current
Seattle University
Registered Nurse from Nursing
01.2007 - 05.2009
North Seattle Community College
01.2006 - 05.2007
Washington State University, Washington State University Honors
Bachelor’s of Science from Psychology
01.2000 - 05.2004
Regional Vice President of Health Services
Landmark Health
2019 - 08.2021
Regional Director of Clinical Operations
Landmark Health
2019 - 2021 (2 education.years_Label)
Health Services Director
Landmark Health
2017 - 2019 (2 education.years_Label)
Supervisor
Landmark Health
2016 - 2017 (1 education.year_Label)
Psychiatric Nurse Case Manager
Landmark Health
2015 - 2016 (1 education.year_Label)
Nurse Case Manager
Healthcare Management Administrators
2014 - 2015 (1 education.year_Label)
Registered Nurse – per diem
Maxim / UW Medical Center
2012 - 2014 (2 education.years_Label)
Health Specialist
Lake Washington School District
2012 - 2014 (2 education.years_Label)
Nurse Manager
Fairfax Hospital
2009 - 2012 (3 education.years_Label)
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