Emily Verdugo
Tucson,AZ
Summary
Experienced professional with a proven track record in technical support for investigative operations. Skilled in researching, obtaining, and managing confidential information. Strong background in training and mentoring staff to enhance operational efficiency and data security. Versatile Support Specialist skilled handling data, technical issues and personnel support tasks in distributed environment. Self-motivated and attentive with good interpersonal and problem-solving abilities. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Investigative Support Specialist
Pima County Attorney's Office
10.2022 - Current
- Conduct research and retrieve investigative information using the multiple law enforcement databases
- Provide technical support to law enforcement agencies and ensure data accuracy and reliability
- Train and mentor support staff on ACJIS operations and best practices.
- Maintain strict adherence to security protocols and confidentiality requirements
- Collaborate with investigators to identify and obtain critical information for cases
- Assist in creation and maintenance of databases and files for investigative purposes
- Develop training materials and conduct sessions to educate new employees on ACJIS usage
- Collaborated with cross-functional teams to develop and implement effective support strategies
- Process background checks for potential employees and volunteers
CSR, Title Clerk
AZ Dept Of Transportation, Next Auto Auctions
11.2019 - 10.2022
- Review and completion of vehicle registration, inspections and title work
- Issue and renew driver’s license, permits, identification cards
- Customer and office support duties not limited to record maintenance
- Properly apply laws, rules, regulations, policies and procedures to work and unit.
Fraud Specialist
JPM Chase
08.2015 - 11.2016
- Logically approach problems with good judgment to ensure efficiency
- Make appropriate and sound decisions on behalf of customer based needs quickly and efficiently
- Conduct research as needed
- Required to abide by all applicable regulatory and department policies and procedures.
Bank Teller
Chase Bank
07.2014 - 08.2015
- Expedited customer financial transactions
- Responsible for opening and closing of bank
- Maintained balanced assigned cash box on daily basis
- Provide sales when appropriate.
Education
Bachelor’s Degree in Criminology & Justice Studies -
Arizona State University
Criminal Justice / Forensic Technology -
Phoenix College
Skills
- Bilingual (English and Spanish)
- Skilled in call center operations
- Critical thinker with ability to exercise independently
- Customer interface expertise judgment
- Abide by all applicable policies regulatory and department practices and procedures
- Proficient in researching and obtaining investigative information
- Extensive knowledge of Arizona Criminal Justice Information System (ACJIS)
- Strong technical skills in data retrieval and database management
- Excellent communication and training abilities
- Detail-oriented with focus on data security and confidentiality
- Ability to prioritize tasks and work effectively in high-pressure environments
Certification
Certified Cellebrite Physical Analyst
Timeline
Investigative Support Specialist
Pima County Attorney's Office
10.2022 - Current
CSR, Title Clerk
AZ Dept Of Transportation, Next Auto Auctions
11.2019 - 10.2022
Fraud Specialist
JPM Chase
08.2015 - 11.2016
Bank Teller
Chase Bank
07.2014 - 08.2015
Bachelor’s Degree in Criminology & Justice Studies -
Arizona State University
Criminal Justice / Forensic Technology -
Phoenix College
Certified Cellebrite Physical Analyst
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