Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Accomplishments
Certification
References
Timeline
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Emin Nalic

Las Vegas,NV

Summary

  • Dedicated professional with diverse experience in office administration, electronic technology, and customer service. Proven ability to manage tasks efficiently while maintaining high standards of safety and security. Completed the Google Cybersecurity Certification. Enhancing skills in risk assessment and emergency response. Committed to leveraging knowledge and experience in a challenging long-term role.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Safety & Security Officer

Marriott's Grand Chateau
Las Vegas, Nevada
03.2021 - Current
  • Reports accidents, injuries, and unsafe work conditions to manager; and completes safety training and certifications.
  • Follows all company policies and procedures, ensures uniform and personal appearance are clean and professional, maintains confidentiality of proprietary information, and protects company assets.
  • Welcomes and acknowledges all owners/guests according to company standards, anticipates and addresses owners/guests' service needs, assists individuals with disabilities, and thanks owners/guests with genuine appreciation.
  • Speaks with others using clear and professional language, prepares and reviews written documents accurately and completely, and answers telephones using appropriate etiquette.
  • Develops and maintains positive working relationships with others, supports team to reach common goals, and listens and responds appropriately to the concerns of other associates.
  • Complies with quality assurance expectations and standards.
  • Responded quickly to reports of theft or other criminal activity by gathering relevant information and notifying law enforcement as necessary
  • Conducted dispatch duties.
  • Conducted surveillance repair when needed.

Valet Supervisor

Marriott's Grand Chateau
Las Vegas, NV
12.2019 - 03.2021
  • Managed VIP arrivals and departures with smooth and professional approach, including notifying staff in advance of expected schedules and needs.
  • Coached team members to consistently exceed superior customer service standards.
  • Resolved guests' problems with valet service to maintain brand loyalty and minimize disruptions.
  • Notated damages to vehicles to reduce exposure to risk and lawsuits.
  • Monitored the performance of team members to ensure quality service was provided to customers.
  • Supervised valet staff, ensuring all tasks were completed in a timely and efficient manner.
  • Provided training to new employees on company policies, procedures, and job duties.
  • Ensured safety protocols were followed by all valet personnel.

Pool Attendant

The Venetian |Palazzo
Las Vegas, NV
04.2019 - 10.2019
  • Helped guests with seating assistance
  • Maintained neat and clean pool area
  • Answered guests questions to the best of my knowledge
  • Greeted 50 to 100 guests when arriving to the pool per day

Certified Trainer

Raising Canes
Las Vegas, NV
04.2017 - 06.2019
  • Provided professional and courteous service at all times
  • Checked prices and arranged for carry-outs to customer vehicles
  • Worked with customer service to resolve issues
  • Cross-trained in kitchen and counter
  • Assisted approximately 100 to 300 customers per day
  • Developed assessment tests to evaluate trainees' knowledge of course material.
  • Designed and developed training materials for new employees in the organization.
  • Provided feedback on employee performance based on observed results during training sessions.
  • Conducted onboarding sessions to orientate new staff members about company policies and procedures.

Front Office Aid - Student Intern

Spring Valley High School
Las Vegas, Nevada
08.2017 - 05.2018
  • Researched information related to projects or assignments as requested by management team members.
  • Created labels, envelopes and packages for mailing purposes.
  • Provided support to office staff by performing general clerical duties such as filing, photocopying, scanning and faxing documents.
  • Managed inventory of office supplies ensuring that all items were properly stocked at all times.
  • Organized and maintained files, both paper and electronic.

Education

Cybersecurity - Foundations - Information Technology

Google - Coursera
California (Online)
10-2023

High School Diploma -

Spring Valley High School
Las Vegas, NV
2018

Skills

  • Ability to communicate in English and Bosnian both orally and in writing
  • Teamwork
  • Customer assistance
  • Excellent multitasker
  • Strong communication skills
  • Approachable
  • Positive outlook
  • Time management
  • Problem-solving abilities
  • Electronics knowledge: computers, printers, scanners, handheld devices, surveillance
  • Knowledgeable in MS Shift, Outlook, Workday, Microsoft Word, Excel, PowerPoint, and Teams
  • Investigations
  • Vehicle safety
  • Safety training
  • Emergency situations
  • Fire and safety guidance
  • Investigative reporting
  • Inventory management
  • Office administration
  • Management skills

Affiliations

  • Music
  • Travel
  • MMA
  • Video Games
  • Enjoying the outside environment

Languages

English
Native/ Bilingual
Bosnian
Native/ Bilingual

Accomplishments

  • Certificate of completion - Cybersecurity Foundations
  • Competed in Martial Arts, winning two 2nd place medals.
  • Back of the house award for Safety & Security

Certification

  • Foundations of Cybersecurity - Information Technology

References

References available upon request.

Timeline

Safety & Security Officer

Marriott's Grand Chateau
03.2021 - Current

Valet Supervisor

Marriott's Grand Chateau
12.2019 - 03.2021

Pool Attendant

The Venetian |Palazzo
04.2019 - 10.2019

Front Office Aid - Student Intern

Spring Valley High School
08.2017 - 05.2018

Certified Trainer

Raising Canes
04.2017 - 06.2019

Cybersecurity - Foundations - Information Technology

Google - Coursera

High School Diploma -

Spring Valley High School

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Emin Nalic