EMIN PETROVAC
West Valley,UT
Summary
Highly organized and detail-oriented manager with years of experience in the logistics and transportation industry. Demonstrated success in leading teams to achieve organizational objectives, developing and implementing innovative strategies to reduce costs and improve efficiency. Proven ability to analyze transportation needs, devise efficient route plans, and ensure compliance with safety and environmental regulations.
Overview
8
8
years of professional experience
Work History
Driver Manager
Transportation Concepts Inc
02.2024 - Current
- Manager of a fleet of assigned drivers dedicated to account to run local and dedicated routes.
- Increased customer satisfaction by addressing concerns promptly and providing regular updates on delivery status.
- Maintained accurate records of driver hours, vehicle maintenance, and fuel costs for thorough fleet management.
- Developed and maintained long-term, positive relationships with assigned drivers to enhance morale and productivity.
- Reduced accidents and safety incidents through rigorous monitoring of driver behavior and adherence to safety protocols.
Fleet Manager
Inland Xpress
08.2017 - 01.2024
- Manage/Plan a group of 7 dispatchers and a fleet of 100+ drivers and 100+ trucks - Deal with the logistics of trucking (securing loads, working alongside customers, managing driver and employees in office) - Work alongside with other departments to ensure proper procedures and etiquette are being handled to the job
Delivery Driver
Dominos
12.2021 - 02.2022
- Ensured customers received their orders in a timely manner, providing excellent customer service at every opportunity
- Checked delivery addresses and verified correct package delivery
- Managed multiple tasks simultaneously while delivering goods within specified time frames
- Adhered to delivery schedules and deadlines
- Loaded and unloaded delivery vehicles with accuracy, ensuring all items were accounted for.
Warehouse Rep
RcWilley
08.2017 - 02.2018
- Stock merchandise - Track merchandise - Maintain logs of all merchandise moved and loaded onto trailers or shelves
Customer Service Representative
Teleperformance
10.2016 - 03.2017
- Handle incoming calls from customer and assist with any questions and or problems regarding XBOX merchandise - Advertise new promotions and deals
- Maintained a high level of professionalism when dealing with difficult customers
- Handled customer complaints and inquiries in a courteous and efficient manner
- Provided exceptional customer service to ensure customer satisfaction
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
Education
Completed coursework towards High School Diploma -
Academy for Math, Engineering, and Science High School
Salt Lake Community College
Skills
- Strong ability to work in team environment and lead
- Proficient in Microsoft Office
- Strong work ethic
- Fleet Monitoring
- Employee Management
- Customer Relationship Management
- Effective Communication
- Strong leadership qualities
- Empathy and patience
- Customer Service
References
References available upon request
Timeline
Driver Manager
Transportation Concepts Inc
02.2024 - Current
Delivery Driver
Dominos
12.2021 - 02.2022
Fleet Manager
Inland Xpress
08.2017 - 01.2024
Warehouse Rep
RcWilley
08.2017 - 02.2018
Customer Service Representative
Teleperformance
10.2016 - 03.2017
Completed coursework towards High School Diploma -
Academy for Math, Engineering, and Science High School
Salt Lake Community College
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