Emina Ahmetovic
Wethersfield,CT
Summary
Detail-oriented and knowledgeable Practice Manager skilled at completing patient-facing and office-based tasks by applying strong multitasking and organizational abilities. Independent worker with extensive medical experience and fastidious nature dedicated to optimal patient care. Conversational English,Spanish,Bosnian,Croatian and Serbian abilities. Highly motivated and committed in healthcare ten years with proven history of performance at individual, team and organizational levels. Strong ability to multitask and prioritize workloads . Detail oriented professional looking to bring medical background and team building skills to deadline-driven environment. Currently managing busy practices of EP and Grater Harford Cardiology
Overview
10
10
years of professional experience
Work History
Practice Manager of Electrophysiology and GHC
Trinity Health Of New England
1000 Asylum Ave Hartford CT
06.2022 - Current
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Ordered all office supplies and kept check on inventory levels.
- Provided supervision and management to team of support personnel.
- Boosted staff morale by offering constructive feedback and specific direction.
- Addressed and remedied all patient or team member issues.
- Trained interns and newly hired team members on office procedures and computer system.
- Developed close working relationships with front office and back office staff.
- Supervised team of 25 office personnel.
- Communicated closely with patients, ensuring medical information was kept private.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Ordered all pharmacy supplies and kept check on inventory levels.
Medical Assistant
Arrhythmia Consultants Of Connecticut LLC
Eastford, CT
08.2018 - 06.2022
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Implemented care and efficiency improvements to support and enhance office operations.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Obtained client medical history, including medication information, symptoms and allergies.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Conducted preliminary evaluations, including measuring weight, temperature and blood pressure, and documented results with accuracy.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Maintained detailed records of test results by entering data and patient information into computer.
- Documented vital signs and health history for 20-30patients daily
- Answered nursing line, triaged all calls to designated providers for optimal patients care, called patient back with provider orders
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Assisted physicians in follow-through of care.
- Called and faxed pharmacies to submit prescriptions and refills.
- Collected and documented patient medical information such as blood pressure and weight.
- Collected all pertinent data and calculations to aid physician in interpreting results.
- Submitted prescriptions to pharmacy via phone, fax or web.
- Obtained all prescribed laboratory testing.
- Attended required training, education and meetings.
- Welcomed patients and inquired about wellbeing since last treatment.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
- Operated cardiac imaging and monitoring equipment.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Holter and event monitor hook ups, upload and import into patients charts
- Collected samples for genetic testing in office
- Initial interrogation of ICD
- Coordinated and cleaned room for in office ILR implant, prepared surgical supplies , prepped patient
- Assisted provider with in office implants of ILR
Medical Assistant
Pounds Medical Weight Loss Transformation
12.2013 - 08.2018
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Obtained client medical history, including medication information, symptoms and allergies.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Conducted preliminary evaluations, including measuring weight, temperature and blood pressure, and documented results with accuracy.
- Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Documented vital signs and health history for 15-30 patients daily
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Triaged nursing line calls to assigned provider for optimal care of patient
Education
High School Diploma -
Carl Schurz High School
Chicago, IL05.2005
Medical Assisting
American Institute West Hartford CT
West Hartford, CT04.2013
Skills
- Proficient five languages : English, Spanish,Bosnian,Croatian and Serbian
- EMR / EHR ( Epic and E-Clinical Works)
- 2D scanning
- Adaptable
- Patient-focused care
- CPR
- Compassionate
- Direct Patient Care
- Efficient and reliable team player
- Patient Scheduling
- Prioritizing stat orders
- Problem Identification
- Resource Management
- Clinical Staff Management
- Seasoned in Medical Clinical Procedures
- Managing Medical Practices
- Schedule Management
- Workflow Planning
- Supply Ordering
- Managing Practice Operations
- Electronic Health Records
- Practice Management
Timeline
Practice Manager of Electrophysiology and GHC
Trinity Health Of New England
06.2022 - Current
Medical Assistant
Arrhythmia Consultants Of Connecticut LLC
08.2018 - 06.2022
Medical Assistant
Pounds Medical Weight Loss Transformation
12.2013 - 08.2018
High School Diploma -
Carl Schurz High School
Medical Assisting
American Institute West Hartford CT