Emina Dizdarevic
Tampa
Summary
Dynamic leader with a proven track record in sales and management, adept at driving sales growth and exceeding targets through expert client consultations and robust problem-solving abilities. Skilled in fostering team collaboration and enhancing customer engagement, I have successfully cultivated lasting relationships and achieved significant sales milestones, demonstrating both exceptional social skills and sales expertise.
Developed strong customer service and client management skills, with keen sense for aesthetics and detail.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments.
Dynamic individual with hands-on experience in closing sales and talent for navigating challenges. Known for adaptability, and results-oriented mindset.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills.
Transitioning from role in high-paced beauty environment, seeking new challenges in different field. Looking to apply these transferrable skills to deliver exceptional results in new professional setting.
Ready to leverage training and experience to take on new professional challenges.
Overview
25
25
years of professional experience
Work History
Beauty Stylist, Men’s Grooming & Fragrance Sales
Nordstrom
10.2015 - Current
- Developed long-lasting relationships with clients through attentive listening and genuine interest in their needs.
- Adapted quickly to evolving client requests during appointments, demonstrating versatility and creativity in styling techniques.
- Followed up with customers to increase satisfaction with purchases and services.
- Enhanced client satisfaction by providing personalized consultations and product recommendations.
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Answered phone calls and emails to schedule client appointments.
- Increased sales revenue by effectively upselling and cross-selling items based on client needs.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Enhanced customer loyalty by providing personalized consultations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
- Maintained up-to-date knowledge of beauty industry trends, ensuring advice remained relevant and sought after.
- Fostered welcoming store atmosphere, encouraging longer customer visits and higher spend per visit.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
Cosmetics Department Manager
Dillard’s
03.2006 - 10.2013
- Established team priorities, maintained schedules and monitored performance.
- Proved successful working within tight deadlines and a fast-paced environment.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Enhanced team productivity by conducting regular trainings on product knowledge and selling techniques.
- Developed strong relationships with vendors to secure exclusive promotional deals and drive customer interest.
- Conducted regular performance reviews with employees to maintain high standards of service quality and address areas for improvement.
- Consistently met or exceeded quarterly sales targets, demonstrating strong leadership and a commitment to the success of the cosmetics department.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Coached cosmetics sales team on promotions and events to increase marketing effectiveness and boost sales of critical merchandise.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Set up sales floor, developed department procedures and implemented company policies to maximize cosmetics sales.
- Reduced employee turnover through effective coaching, motivation, and performance feedback for staff members.
- Fostered an inclusive work environment that promoted collaboration among team members while achieving their goals as individuals.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Telecommunications Sales Manager
Talk America
11.2004 - 03.2006
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Implemented systems and procedures to increase sales.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
- Worked well in a team setting, providing support and guidance.
- Enhanced team performance with comprehensive training sessions, focusing on product knowledge and sales techniques.
Beauty Department Sales Manager
Macy’s
04.2001 - 10.2004
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Resolved problems with customers to maintain relationships and increase return customer base.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed and maintained courteous and effective working relationships.
- Proved successful working within tight deadlines and a fast-paced environment.
Department Store Area Manager
Bealls
08.1999 - 03.2001
- Continuously improved operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members and adopting industry best practices.
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Transformed underperforming teams into productive, profitable teams.
- Developed comprehensive training programs that equipped employees with the skills necessary for success in their roles.
Education
Bachelor of Arts - Foreign Languages And Literatures
Hochfachschule Fur Fremdschprachen
Chemnitz, Germany06-1999
Associate of Arts -
Berufsfachschule Am Harthau
Chemnitz Germany06-1997
High School Diploma -
Gornjogradska Gimnazija
Zagreb, Croatia06-1995
Skills
- Retail experience
- Product demonstrations
- Display arrangements
- Upselling strategies
- Quality assurance
- Payment processing
- Appointment scheduling
- Relationship building and management
- Client consultations
- Customer service
- Client relationship building
- Customer engagement
- Sales closing
- Upselling and cross selling
- Sales expertise
- Multitasking Abilities
- Social skills
- Problem-solving abilities
- Teamwork and collaboration
- Time management
- Friendly and outgoing
- Verbal and written communication
- Cash handling
- Flexibility and adaptability
Pacesetter Award
Pacetter award earned for 9 consecutive years with Nordstrom, for being number one sales associate in the entire beauty department consisting of 82 people, achieving highest selling goals set by the company nationwide, and being part of top 1% beauty sales people nationwide.
Timeline
Beauty Stylist, Men’s Grooming & Fragrance Sales
Nordstrom
10.2015 - Current
Cosmetics Department Manager
Dillard’s
03.2006 - 10.2013
Telecommunications Sales Manager
Talk America
11.2004 - 03.2006
Beauty Department Sales Manager
Macy’s
04.2001 - 10.2004
Department Store Area Manager
Bealls
08.1999 - 03.2001
Bachelor of Arts - Foreign Languages And Literatures
Hochfachschule Fur Fremdschprachen
Associate of Arts -
Berufsfachschule Am Harthau
High School Diploma -
Gornjogradska Gimnazija
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