Emina Durmic
Tempe
Summary
Results-driven Dining Room Supervisor with extensive experience in providing exceptional service in high-paced dining environments. Ability to lead teams, develop training materials, and enhance guest experiences through effective communication, organization, and relationship-building. Skilled in identifying opportunities to promote services, drive revenue, and implement marketing strategies to boost customer satisfaction and engagement. Currently pursuing a Master's in Leadership and Management to further strengthen leadership capabilities, operational efficiency, and strategic business development.
Overview
10
10
years of professional experience
Work History
Dining Room Supervisor
Mirabella ASU
Tempe, Arizona
01.2021 - Current
- Oversee dining room operations, ensuring exceptional service and guest satisfaction while managing staff and coordinating marketing efforts
- Collaborate with the marketing team to enhance resident engagement through targeted events
- Supervise dining room staff, ensuring adherence to service standards and operational guidelines
- Develop and implement training materials to improve staff performance and guest interactions
- Maintain a positive and efficient dining environment, addressing guest needs promptly
Student Mentor
Future for Kids
Tempe, Arizona
01.2023 - 01.2024
- Mentored students, providing guidance and support to enhance their educational experiences
- Facilitated learning and development opportunities for students, fostering a positive learning environment
- Utilized effective communication and problem-solving skills to address student needs
Lead Server
Mirabella ASU
Tempe, Arizona
01.2018 - 01.2021
- Provided high-quality service to residents and guests, ensuring a welcoming and organized dining experience
- Delivered exceptional service to residents, maintaining a clean and organized work environment
- Familiarized guests with menu offerings and daily specials, enhancing their dining experience
- Managed opening and closing duties, ensuring operational readiness and compliance with dining guidelines
Lead Server
Friendship Village
Tempe, Arizona
01.2015 - 01.2018
- Served meals to residents while ensuring adherence to dining guidelines and maintaining a professional appearance
- Provided high-quality service to residents and guests, ensuring satisfaction with meal presentation and service
- Demonstrated knowledge of core menu items and specials, enhancing guest dining experiences
- Participated in teamwork initiatives to ensure efficient service delivery
Education
Masters of Leadership and Management -
Arizona State University
Tempe, Arizona12.2024
Bachelor of Clinical Exercise Science -
Arizona State University
Tempe, Arizona01.2023
Skills
- Customer Service
- Team Management
- Event Planning
- Training and Development
- Menu Planning
- Conflict Resolution
- Time Management
- Communication Skills
- Problem Solving
- Adaptability
- Proficient in Excel and Word
CORE ACCOMPLISHMENTS
- Team Leadership
- Guest Relations
- Event Coordination
- Training Development
- Operational Management
- Menu Knowledge
- Customer Service Excellence
- Time Management
- Problem Solving
- Successfully organized and executed marketing events that increased resident engagement.
- Developed comprehensive training materials that improved staff performance and guest satisfaction.
- Maintained a consistently positive dining environment, resulting in high guest retention rates.
Languages
English
Bosnian
Timeline
Student Mentor
Future for Kids
01.2023 - 01.2024
Dining Room Supervisor
Mirabella ASU
01.2021 - Current
Lead Server
Mirabella ASU
01.2018 - 01.2021
Lead Server
Friendship Village
01.2015 - 01.2018
Masters of Leadership and Management -
Arizona State University
Bachelor of Clinical Exercise Science -
Arizona State University