Emina Durmic
Tempe
Summary
Results-driven Dining Room Supervisor with extensive experience in providing exceptional service in high-paced dining environments. Ability to lead teams, develop training materials, and enhance guest experiences through effective communication, organization, and relationship-building. Skilled in identifying opportunities to promote services, drive revenue, and implement marketing strategies to boost customer satisfaction and engagement. Currently pursuing a Master's in Leadership and Management to further strengthen leadership capabilities, operational efficiency, and strategic business development.
Overview
10
10
years of professional experience
Work History
Dining Room Supervisor
Mirabella ASU
01.2021 - Current
- Oversee dining room operations, ensuring exceptional service and guest satisfaction while managing staff and coordinating marketing efforts
- Collaborate with the marketing team to enhance resident engagement through targeted events
- Supervise dining room staff, ensuring adherence to service standards and operational guidelines
- Develop and implement training materials to improve staff performance and guest interactions
- Maintain a positive and efficient dining environment, addressing guest needs promptly
Student Mentor
Future for Kids
01.2023 - 01.2024
- Mentored students, providing guidance and support to enhance their educational experiences
- Facilitated learning and development opportunities for students, fostering a positive learning environment
- Utilized effective communication and problem-solving skills to address student needs
Lead Server
Mirabella ASU
01.2018 - 01.2021
- Provided high-quality service to residents and guests, ensuring a welcoming and organized dining experience
- Delivered exceptional service to residents, maintaining a clean and organized work environment
- Familiarized guests with menu offerings and daily specials, enhancing their dining experience
- Managed opening and closing duties, ensuring operational readiness and compliance with dining guidelines
Lead Server
Friendship Village
01.2015 - 01.2018
- Served meals to residents while ensuring adherence to dining guidelines and maintaining a professional appearance
- Provided high-quality service to residents and guests, ensuring satisfaction with meal presentation and service
- Demonstrated knowledge of core menu items and specials, enhancing guest dining experiences
- Participated in teamwork initiatives to ensure efficient service delivery
Education
Masters of Leadership and Management -
Arizona State University
Tempe, Arizona12.2024
Bachelor of Clinical Exercise Science -
Arizona State University
Tempe, Arizona01.2023
Skills
- Customer Service
- Team Management
- Event Planning
- Training and Development
- Menu Planning
- Conflict Resolution
- Time Management
- Communication Skills
- Problem Solving
- Adaptability
- Proficient in Excel and Word
CORE ACCOMPLISHMENTS
- Team Leadership
- Guest Relations
- Event Coordination
- Training Development
- Operational Management
- Menu Knowledge
- Customer Service Excellence
- Time Management
- Problem Solving
- Successfully organized and executed marketing events that increased resident engagement.
- Developed comprehensive training materials that improved staff performance and guest satisfaction.
- Maintained a consistently positive dining environment, resulting in high guest retention rates.
Languages
English
Bosnian
Timeline
Student Mentor
Future for Kids
01.2023 - 01.2024
Dining Room Supervisor
Mirabella ASU
01.2021 - Current
Lead Server
Mirabella ASU
01.2018 - 01.2021
Lead Server
Friendship Village
01.2015 - 01.2018
Masters of Leadership and Management -
Arizona State University
Bachelor of Clinical Exercise Science -
Arizona State University
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