Emina Hukic
Jerome
Summary
An organized and dependable employee who strives to meet team goals. Talented Customer Service representative with efficient time management and high satisfaction with customers. Consistently manages numerous teams with high satisfaction with team members.
Overview
9
9
years of professional experience
Work History
CSR
WaFd Bank
08.2021 - Current
- Handles customer inquiries quickly and professionally
- Actively listened to customers, handled concerns quickly, and escalated major issues to appropriate channels
- Answered a constant flow of customer calls with minimal wait times
- I maintained up-to-date knowledge of product and service changes.
- Proficient in account opening, Checking, savings, IRA, and CD's.
- Order Processing of office supplies and promotional Items.
Manager
Quality Cleaning LLC
01.2016 - 01.2024
- Used time management for efficient cleaning and team orientation
- Managed a small team, enhancing productivity and staying on track
- Removed trash debris and other waste materials from the premises.
Manager
Burger King
04.2019 - 12.2020
- Managed and motivated employees to be productive and engage in work
- Accomplished multiple tasks within established timeframes
- Maintained a professional, organized, and safe environment for employees and patrons
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Education
High School Diploma -
Twin Falls High School
Twin Falls, Idaho05.2019
Skills
- Order Processing
- Staff Training
- Problem-Solving / Multitasking
- Reading Comprehension
- Data Collection
- Complaint Handling
- Scheduling
- Notary
Timeline
CSR
WaFd Bank
08.2021 - Current
Manager
Burger King
04.2019 - 12.2020
Manager
Quality Cleaning LLC
01.2016 - 01.2024
High School Diploma -
Twin Falls High School
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