Emina Wright
Des Moines,IA
Summary
Results-focused Supervisor offering successful background leading talented sales personnel. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications.
Overview
23
23
years of professional experience
Work History
Front End Team Lead
Dicks Sporting Goods
04.2021 - Current
- Led a team of developers to complete project milestones on time, resulting in successful product launches.
- Effectively delegated tasks among team members based on individual strengths, ensuring a balanced workload and efficient project completion.
- Fostered an open, collaborative work environment by promoting regular communication between team members and encouraging the sharing of ideas and solutions to common challenges.
- Provided comprehensive documentation for all projects completed during my tenure as a Front End Team Lead.
- Stayed current on industry trends by attending conferences, workshops, webinars, reading articles/blogs related to emerging technologies in frontend development space.
- Participated in Agile/Scrum planning sessions, providing input on sprint goals and priorities based on team capacity and project requirements.
- Mentored junior developers, offering guidance and support to increase their technical skills and confidence levels.
- Managed client relationships by communicating project progress updates regularly and addressing any concerns proactively.
- Optimized website performance using advanced front-end optimization techniques such as minification, caching, and compression.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Monitored cash drawers in Number checkout stations to verify adequate cash supply.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Recommended complementary purchases to customers, increasing revenue.
- Prioritized helping customers over completing other routine tasks in store.
- Performed cash, card, and check transactions to complete customer purchases.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Developed strong rapport with customers and created positive impression of business.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Monitored customers for signs of security concerns and escalated issues to management.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Community Manager
Yes! Communities
04.2019 - 04.2021
- Establish Marketing for the sale or rental of new and used homes in the community
- Accountable for supervision of maintenance employee
- Accountable for paying community related expenses
- Persistently Collecting current resident payments; meeting the required delinquency rate
- Implement and Coordinate resident activities
- Responsible for all applications, approval, and move-in/out of residents
- Diligently analyzing ways to increase resident retention
- Aggressively improving the appearance of community
- Professionally handle incoming calls regarding resident issues
- Conducting quarterly checks on rental inventory
- Maintaining and updating current resident files
- Representing company in court procedures
- Accountable for controlling expenses and spending with budget in mind
- Collecting bids for capital projects
- Overseeing capital projects
- Acting as a broker agent for 'For Sale By Owner' homes in the community
- Knowledge and experience applying federal laws, regulations, policies and best practices to personal property, asset management, and capitalization
- Turning Phone calls, emails, and Facebook messages into appointments and appointments into a Lease or Sale of a home
- Renewal of rental home leases
- Adequate turn time of YES! owned homes in the community
- Maximizing Community occupancy and income of leased homes
- Collecting payments on company backed loans and door knocks for those that are not timely paying
Area Manager
JCPenney's
01.2017 - 04.2021
- Managing 10-20 employees in misses area
- Making sure proper product is on the floor for our customers
- Closing and opening the store
Employee Manager
Kohls
04.2015 - 03.2017
- Managed 8-10 employees for back room (truck)
- Making sure that all freight is out on the floor in timely manner
- Walking off new resets for new freight
- Developed and implemented stock rotation procedures to minimize product waste and maintain freshness.
- Developed employee schedules that balanced workload distribution while maintaining adequate coverage during peak hours.
- Increased accuracy of inventory counts by utilizing barcode scanning technology during routine audits.
- Established clear communication channels between management, staff, and other departments for seamless operations across the company.
- Implemented loss prevention strategies to reduce shrinkage rates within the stockroom area.
- Implemented and enforced company policies and procedures within the stockroom, maintaining a high level of professionalism across all team members.
- Reduced stock discrepancies by conducting regular inventory audits and addressing any issues immediately.
- Streamlined order fulfillment processes for faster turnaround times, improving overall customer satisfaction.
- Managed daily stockroom operations, ensuring timely and accurate product placement and retrieval.
- Maintained a clean and organized work environment to promote safety and productivity within the stockroom.
- Proactively addressed potential hazards within the workspace by performing regular inspections of equipment and storage areas.
- Facilitated ongoing trainings for staff members on best practices related to stocking, inventory management, and workplace safety protocols.
- Supervised a team of associates, providing guidance, support, and feedback to foster professional growth.
- Maintained detailed records of all incoming shipments, ensuring precise documentation of deliveries for accurate inventory tracking.
- Increased stockroom efficiency by implementing a new organization system and training team members on proper usage.
- Collaborated with sales teams to ensure accurate inventory levels were maintained for optimal store performance.
- Developed and maintained successful working relationships with colleagues.
- Unloaded incoming shipments, verified accuracy of orders, and restocked items in backroom.
- Followed proper procedures for item receipt, storage and inventory control.
- Assisted with merchandise stocking and replenishment in backroom and on sales floor.
- Picked and packed order items.
- Kept work areas neat, clean and free from debris.
- Followed orders precisely for correct items, sizes and quantities.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
- Greeted customers and directed to requested products.
- Greeted store customers and discussed needs.
- Prepared and checked outbound shipments for accuracy.
- Recorded daily activities for inventory control.
- Worked with customers to pack items according to specific desires and requirements.
- Updated pricing by changing labels and signage for short-term promotions and final clearances.
Area Supervisor
JCPenney's
01.2015 - 01.2017
- Managed daily operations, including opening and closing procedures, cash handling, and employee scheduling.
- Provided superior customer service leadership by greeting and assisting customers.
- Led team meetings regularly to discuss sales targets, review progress toward goals, and share best practices among colleagues.
- Operated cash register and scanner to itemize and total customers' purchases, collect payment from customers and make change and bag merchandise.
- Analyzed sales reports to identify trends, adjusting merchandise presentation strategies as needed to maximize revenue potential.
- Evaluated competitor strategies by conducting regular market research, adapting tactics as needed to maintain a competitive edge in the industry.
- Assisted in the hiring process for new team members by conducting interviews and evaluating candidate qualifications.
- Fostered a positive work environment by consistently recognizing exceptional performance within the apparel department.
- Streamlined inventory management processes by effectively tracking incoming shipments and updating stock levels accordingly.
- Implemented loss prevention strategies to minimize shrinkage, resulting in reduced inventory discrepancies and increased profitability.
- Mentored junior team members, fostering a supportive environment that encouraged professional growth and development.
- Improved customer satisfaction by providing superior service and product knowledge to assist customers in making informed decisions.
- Implemented creative merchandising strategies to highlight promotional items and drive sales growth.
- Collaborated with other departments within the store on cross-promotional efforts aimed at increasing overall sales revenue.
- Assisted in planning special events such as fashion shows or product launches, managing logistics from concept to execution.
- Assisted in implementation and maintenance of planograms.
- Collaborated with store management to develop targeted marketing campaigns that attracted new customers and increased foot traffic.
- Opened and closed store under specific direction of store manager.
- Boosted sales performance through regular team training sessions on effective selling techniques and product features.
- Performed cash, card, and check transactions to complete customer purchases.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Assistant Manager
Walmart
01.2002 - 01.2015
- Started at Walmart as a cashier and worked my self up to an assistant manager
- With my career at Walmart I have done it all from being a managed employee to manage whole store
Skills
- Task automation tools
- Responsive web design
- Git proficiency
- Accessibility standards
- Mobile-first development
- Listening skills
- Problem-solving skills
- Time management
- Cash counting
- Hospitality services
- Cash handling
- Training and mentoring
- Goals and performance
- Administrative skills
- Team building
- Staff management
- Teamwork and collaboration
- Friendly and helpful
- Problem-solving
- Honest and dependable
- Reliable and responsible
- Attention to detail
- Multitasking Abilities
Languages
Croatian
Native or Bilingual
Timeline
Front End Team Lead
Dicks Sporting Goods
04.2021 - Current
Community Manager
Yes! Communities
04.2019 - 04.2021
Area Manager
JCPenney's
01.2017 - 04.2021
Employee Manager
Kohls
04.2015 - 03.2017
Area Supervisor
JCPenney's
01.2015 - 01.2017
Assistant Manager
Walmart
01.2002 - 01.2015
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