Emine Satici
Brooklyn,Ny
Summary
Hardworking professional offers demonstrated success in leading teams and managing projects to successful completion. Skilled in problem-solving and conflict resolution, with a strong focus on customer service and satisfaction. Proven track record of developing and implementing successful strategies to optimize performance, increase efficiency, and improve quality. Experienced in budgeting, forecasting, and financial management. Highly motivated banking professional with experience in providing customer service, handling customer transactions, and resolving customer complaints. Expert in verifying transactions, balancing cash drawers, and updating customer information. Adept at communicating effectively with customers, coworkers, and management.
Experienced with cash handling, customer service, and banking operations as Teller. Utilizes strong communication and problem-solving skills to address customer needs efficiently. Track record of maintaining accuracy in financial transactions and ensuring positive customer experience.
Overview
15
15
years of professional experience
Work History
Teller
Flagstar Bank
12.2023 - Current
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues
- promptly and professionally.
- Greet and service clients in a friendly and courteous manner.
- Identify counterfeit currency.
- Cash checks, process withdrawals and pay out money after verification of signatures and customer balances.
- Place hold on accounts for uncollected funds.
- Transfer funds between accounts when requested by clients.
- Maintain security of vault, night depository through dual controls.
- May complete ATM Daily Proof and assist with weekly/bi-weekly ATM Proof and Replenishment. May maintain security of ATM through dual control.
- Provide support to other teller units when needed.
- Assist in training of new tellers.
- Assist with the daily Financial Center Proof.
CASHIER AND MANAGER
Divan cafe
04.2022 - 12.2023
- Inventoried front-end stock and placed new orders to maintain supplies
- Trained new cashiers on the use of point-of-sale systems, including proper handling of money, credit card transactions, gift cards, coupons
- Resolved customer complaints in a timely and effective manner
- Balanced cash registers by counting cash, depositing funds, and determining end-of-day balance
Hotel Front Desk Receptionist
EMIRHAN PALACE HOTEL
01.2020 - 10.2021
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees, and payments.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Enhanced guest satisfaction by promptly addressing inquiries and concerns at the front desk.
- Resolved guest complaints diplomatically, maintaining both guest satisfaction and hotel reputation.
- Provided exceptional customer service, resulting in a high percentage of repeat guests and positive reviews.
- Maintained an organized front desk area that contributed to smooth operations and professional appearance.
- Handled cash transactions accurately, ensuring proper accounting procedures were followed daily.
- Managed phone lines efficiently, directing calls appropriately while providing courteous assistance when necessary.
Sales executives, reservation manager, administrative assistant, customer service
Euro Net
01.2010 - 01.2020
- Implemented a new reservation software system, resulting in better organization and tracking of bookings.
- Enhanced customer satisfaction by efficiently managing reservation inquiries and bookings.
- Developed strong relationships with travel agencies and corporate clients, ensuring repeat business.
- Proactively identified areas for improvement within the reservations department, implementing strategic changes as needed.
- Established effective communication channels between departments for seamless coordination of guest services.
- Coordinated closely with other departments, such as housekeeping and front office, to ensure seamless guest experiences from booking through checkout.
- Conducted regular audits of reservation records to ensure accuracy, minimizing discrepancies and potential conflicts.
Education
No Degree - Tourism guide
Tourism
KARABUK UNIVERSITY07.2008
Skills
- Customer service
- Team Leadership
- Vault monitoring
- Reliable and responsible
- New teller training
- Rapid data entry skills
- Strong work ethic
- Excellent time management skills
- Cash Handling and Security
- Computer Proficiency
- Stress tolerance
- Patience and empathy
References
Resul Akgeyik, Istanbul Bay Restaurant, Restaurant Manager, (718) 200-6236, ekrem.akgeyikk@gmail.com
Languages
Turkish
Native or Bilingual
Timeline
Teller
Flagstar Bank
12.2023 - Current
CASHIER AND MANAGER
Divan cafe
04.2022 - 12.2023
Hotel Front Desk Receptionist
EMIRHAN PALACE HOTEL
01.2020 - 10.2021
Sales executives, reservation manager, administrative assistant, customer service
Euro Net
01.2010 - 01.2020
No Degree - Tourism guide
Tourism
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