Emine Solak
Denver,CO
Summary
Dynamic and dedicated hospitality professional with strong multitasking abilities and a passion for customer service, honed at The Brown Palace Hotel and Spa. Proven track record of enhancing guest experiences through effective communication and active learning, while efficiently managing reservations and maintaining a welcoming atmosphere. Skilled in cash handling and fostering teamwork.
Overview
6
6
years of professional experience
Work History
Restaurant Hostess
The Brown Palace Hotel and Spa
06.2024 - Current
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Checked in with servers to confirm preparedness before seating customers.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Actively monitored restaurant capacity levels throughout the shift, making informed seating decisions to maintain a comfortable dining atmosphere.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Maintained guest privacy and confidentiality when handling sensitive information such as reservation details or personal preferences.
- Answered phone calls to take orders, give information and document reservations.
Server Assistant
Le Meridien Hotel
01.2025 - 05.2025
- Greeted customers warmly to provide exceptional customer service.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
- Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Delivered customer orders promptly and with attention to accuracy and satisfaction.
- Adapted quickly to changing circumstances, such as accommodating last-minute reservations or handling unexpected guest requests, demonstrating flexibility and professionalism under pressure.
Banquet Server
Marriott Hotel
05.2019 - 03.2022
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Set up banquet tables and chairs based on event requirements.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
- Carried out professional service, retaining polite and friendly approach at all times.
Education
Faculty Of Literature - English Language And Literature
Adnan Menderes University
Turkey 05.2018
Skills
- Strong multitasking
- Greeting guests
- Active learning
- Customer service
- Cash handling
Languages
Turkish
Native or Bilingual
Timeline
Server Assistant
Le Meridien Hotel
01.2025 - 05.2025
Restaurant Hostess
The Brown Palace Hotel and Spa
06.2024 - Current
Banquet Server
Marriott Hotel
05.2019 - 03.2022
Faculty Of Literature - English Language And Literature
Adnan Menderes University