Eminee Lovell
Baltimore,MD
Summary
Customer Service associate with a dynamic approach to efficiently completing tasks, leveraging experience in team leadership and training development to enhance operational efficiency. Demonstrates strong multitasking and customer service skills, contributing to a streamlined workflow and improved service quality. Eager to apply innovative training techniques and advanced communication skills to foster a collaborative and effective work environment.
Overview
4
4
years of professional experience
Work History
Manager/ Team Leader
Chick-fil-A
11.2024 - Current
- Facilitated training for new staff and managers on store layout and product knowledge.
- Incorporated interactive methods into training sessions to boost participant engagement.
- Designed technology-driven scenarios for effective hands-on learning experiences.
- Built a confident workforce with practical training approaches that improved service quality.
- Strengthened team expertise, leading to enhanced customer service outcomes.
- Delivered exceptional customer experiences to enhance satisfaction levels.
- Conducted monetary assessments to ensure alignment with business expectations.
Associate
FedEx
04.2024 - 06.2024
- Effectively sorted and scanned packages
Associate
Amazon Warehouse
04.2023 - 06.2024
- Efficiently scanned and sorted packages, ensuring precise inventory management.
- Operated pallet jacks to handle heavy equipment safely and effectively.
- Unloaded trucks
Tranier/ Certified Mentor
Chick-fil-A
06.2021 - 02.2023
- Conducted assessments of training needs through staff feedback and performance evaluations.
- Promoted skill development and career progression by mentoring team members.
- Facilitated professional growth by coaching employees on best practices and providing feedback.
- Improved staff productivity through effective mentorship of new hires.
Education
Medical Assistant Program -
Fortis Institute
Towson, MD09.2025
High School Diploma - undefined
Western High School
Baltimore, MD06.2023
Skills
- Team leadership
- Flexibility
- Disciplined/ Self motivated
- Strong Customer service skills
- Time management
- Cash handling
- Hospitality
- Professionalism
- Attention to detail
- Critical thinking skills
- Ability to stay calm in difficulty situations
- Positive attitude
- Money management
- Multitasking
- Excellent communication
- Critical thinking
- Computer skills
- Calm under pressure
- Active listening
- Decision-making
- Problem resolution
- Verbal communication
- Organizational skills
- Organization and time management
- Flexible and adaptable
- Dependable and responsible
- Cash handling expertise
- Financial record keeping
- Cash drawer management
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Honest and dependable
- Problem-solving abilities
- Team collaboration
- Verbal and written communication
- Wealth management
Timeline
Manager/ Team Leader
Chick-fil-A
11.2024 - Current
Associate
FedEx
04.2024 - 06.2024
Associate
Amazon Warehouse
04.2023 - 06.2024
Tranier/ Certified Mentor
Chick-fil-A
06.2021 - 02.2023
High School Diploma - undefined
Western High School
Medical Assistant Program -
Fortis Institute