Emini Yamazaki

Server

• Served 7 courses prix fixe meals with extensive knowledge of courses and sake pairing
• Provided memorable dining experience through excellent guest service
• Received numerous 99% positive feedback on guest comments cards for exceptional guest service and explanation of meals
• Gained time-management and multitasking skills to manage guest interactions

Guest Service

• Warmly greeted and seated guests while explaining concept of restaurant
• Scheduled, managed reservations and successfully assigned guests to table to ensure dining experience runs smoothly

Bartender

• Operated as solo bartender and served drinks including special cocktails, sake, pairing, beer, wine and Japanese whiskey
• Managed bar inventory and supply orders

• Welcomed guests at front desk and engaged in pleasant conversations while managing check-in process
• Displayed successful multitasking skills in fast-paced environment
• Organized over 80 reservations daily both over phone and online
• Scheduled flexibility including early mornings, late nights and overnights
• Responsible for preparing breakfast and greeting guests as server

• Accurately tend to each individual's needs by taking orders, serving meals and drinks, and preparing menus
• Took leadership role in new staff training
• Developed confidence in competently and effectively communicating with international customers
• Demonstrated ability to build relationships with customers while improving work place morale

• Learned to bridge gaps through language and cultural barriers
• Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints