Eminnette Medina
Silverdale,WA
Summary
Reliable and punctual Optical Assistant possessing excellent work ethic and more than 20 years in customer service. Bilingual and comfortable working with people of all personalities. Areas of expertise include inventory management, data entry, and providing excellent patient care.
Overview
27
27
years of professional experience
Work History
Optical Assistant
Pacific Eyecare
Poulsbo, WA
03.2020 - Current
- Schedule appointments for patients, verify insurance, medical history and enter data into computer system
- Perform clerical function, including filing, copying and faxing documents / records
- Interpret Rx, assist patients with contact lens orders and frame selections
- Teach new Contact lens wear patients how to insert and remove contact lenses, and how to properly care for them.
Department Manager
Walmart
Poulsbo, WA
04.2004 - 03.2020
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions
- Provided onsite training
- Proactively identified and solved complex problems impacting operations management and business direction
- Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival
- Negotiated pricing for apparel and accessories from vendors to secure optimal pricing and keep costs low
- Inspected, recorded and accepted incoming shipments of goods, and verified for accuracy against the purchase orders or shipping documents.
Pharmacy Assistant
Farmacia El Amal
Fajardo, Puerto Rico
07.1997 - 02.2004
- Processed pharmacy payments by ringing up customers on cash register and handling cash and credit transactions
- Increased sales and customer satisfaction by helping store customers with pharmacy services, general store questions and in locating products
- Opened incoming supplies and stocked in correct locations
- Responded to telephone inquiries and provided information about order status, store hours and pharmacy hours
- Maintained pharmacy counter and related areas in clean, neat and organized fashion
- Entered current customer payment and inventory information into the system.
Education
High School Diploma -
Miguel Melendez Munoz High School
Cayey, Puerto Rico01.1996
Skills
- Supply and inventory management
- Training and mentoring
- Relationship building
- Excellent written/oral communication/ Bilingual
- Invoice processing
- Sound judgment
- Insurance verification/billing
- Excellent customer service
- Policies and regulations
- Microsoft Outlook
References
- Maila Bautista, 360-471-4765, DLA Employee
- James Olson, 360-908-8893, Range Craft Maintenance Manager
- Jasmine Olavere, 360-315-2057, Supply Technician
Languages
Spanish
Full Professional
Timeline
Optical Assistant
Pacific Eyecare
03.2020 - Current
Department Manager
Walmart
04.2004 - 03.2020
Pharmacy Assistant
Farmacia El Amal
07.1997 - 02.2004
High School Diploma -
Miguel Melendez Munoz High School