EMIOLA FASOMIKAN
HARLEYSVILLE,Pennsylvania
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Evolve IP
02.2019 - Current
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Customer Service Representative
MedRisk
01.2016 - 06.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Tracked customer service cases and updated service software with customer information.
- Developed customer service policies and procedures to meet and exceed industry service standards.
Call Center Representative
Xfinity Comcast
04.2017 - 01.2019
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Processed debit and credit card and electronic check payments.
- Attended telephone skills and program information training sessions to boost aptitude.
- Approved and terminated customer contracts upon request.
Education
Associate of Science - Information Technology
Community College of Philadelphia
Philadelphia, PA01.2024
No Degree - Nutrition Sciences
FEDERAL UNIVERSITY OF TECHNOLOGY AKURE
Ondo Akure06.2015
High School Diploma -
MEU VICTORY COMPREHENSIVE COLLEGE
LAGOS NIGERIA04.2012
Skills
- Information Security
- Account Updating
- Call Management
- Complaint Resolution
- Microsoft CRM
- Jira
- Customer RMA Management
- Customer Service
- SQL
- Microsoft Outlook
- Microsoft Office Suite
- Computer Proficiency
- Administrative Support
Timeline
Customer Service Representative
Evolve IP
02.2019 - Current
Call Center Representative
Xfinity Comcast
04.2017 - 01.2019
Customer Service Representative
MedRisk
01.2016 - 06.2019
Associate of Science - Information Technology
Community College of Philadelphia
No Degree - Nutrition Sciences
FEDERAL UNIVERSITY OF TECHNOLOGY AKURE
High School Diploma -
MEU VICTORY COMPREHENSIVE COLLEGE
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