Summary
Overview
Work History
Skills
BOLD Recognition Award
Timeline
Generic

Emir Jaganjac

Grand Prairie,TX

Summary

Accomplished systems coordinator and lead tasker with a proven record of optimizing workflows and building high-performing teams. Adept at mentoring colleagues and fostering a collaborative environment, I leverage strong technical and interpersonal skills to drive operational excellence and continuous improvement.

Overview

5
5
years of professional experience

Work History

Systems Coordinator

DHL Supply Chain
11.2023 - Current
  • Improved system efficiency by streamlining processes and implementing automation tools.
  • Established a centralized knowledge base for IT resources within the company; this improved overall accessibility to information, leading to better-informed decision-making processes among team members.
  • Collaborated with cross-functional teams to identify and resolve system-related issues, improving overall performance.
  • Reduced manual workload through scripting repetitive tasks that saved time without compromising accuracy or quality control measures.
  • Developed user training materials for new applications, increasing employee proficiency and reducing support requests.
  • Managed software upgrades and hardware installations, ensuring minimal downtime and optimal functionality.
  • Coordinated with vendors to negotiate pricing and secure maintenance contracts, resulting in cost savings for the company.

Group Coordinator Lead (Showroom)

DHL Supply Chain
07.2021 - 10.2023
  • Utilized project management software tools effectively to organize tasks, deadlines, and resources, ensuring efficient project coordination.
  • Boosted morale and productivity by creating a positive work environment through effective conflict resolution and team-building exercises.
  • Streamlined communication between departments, resulting in improved efficiency and smoother project execution.
  • Facilitated open lines of communication between group members and upper management, bridging gaps in understanding and fostering collaborative decision-making processes.

Quality Technician

DHL Supply Chain
08.2021 - 02.2022
  • Helped uncover and fix production problems in order to reduce overall defect rates.
  • Managed non-conforming material program, including investigation, disposition, and corrective action plans that reduced instances of repeat issues significantly.
  • Performed thorough inspections of incoming materials and outgoing products.
  • Ensured traceability of all components through proper labeling, storage, and tracking methods, ultimately reducing misplaced items or mix-ups during production phases.

Tasker

DHL Supply Chain
08.2020 - 07.2021
  • Improved task completion rates by implementing efficient scheduling and time management strategies.
  • Assisted in the recruitment process, identifying top candidates who contributed significantly to the team''s success.
  • Provided excellent customer service, addressing concerns promptly and professionally for a high retention rate.
  • Adapted quickly to changing priorities or unforeseen challenges, demonstrating flexibility and resilience under pressure.

Skills

  • IT asset management
  • Application support
  • Hardware maintenance
  • End-user training
  • Coaching and mentoring
  • Employee development
  • Customer relations
  • Time Management
  • Problem Solving
  • Critical Thinking
  • Inventory Management
  • Adaptability

BOLD Recognition Award

Recognized by Joseph Humer for being a key player in the 2025 PI. (Recognition on desk)

Timeline

Systems Coordinator

DHL Supply Chain
11.2023 - Current

Quality Technician

DHL Supply Chain
08.2021 - 02.2022

Group Coordinator Lead (Showroom)

DHL Supply Chain
07.2021 - 10.2023

Tasker

DHL Supply Chain
08.2020 - 07.2021

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Emir Jaganjac