Emir Miranda
Naples
Summary
Bilingual Universal Banker with extensive experience in cash handling, customer service, and financial product sales. Adept at educating clients on banking options, processing transactions securely, and referring customers to business partners for advanced relationship development. Proven expertise in conflict resolution and risk management, enhancing customer satisfaction and loyalty. Additionally, an accomplished Assistant Manager with a strong background in sales, personnel management, and inventory control, consistently rising through the ranks. Dedicated to optimizing customer service through comprehensive knowledge of company products and services.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Universal Banker
First Horizon Bank
07.2022 - Current
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Balanced teller drawers and ATM cash.
- Identified customer financial needs through in-person efforts, cold calls, referrals, and marketing while providing strong product knowledge and quality service.
- Educated customers on features and benefits of banking products and services.
Sales Representative
Xfinity Comcast
07.2021 - 07.2022
- Developed and maintained strong working relationships with professionals within assigned territory.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Stayed current on company offerings and industry trends.
- Informed customers of promotions to increase sales productivity and volume.
- Kept detailed records of daily activities through online customer database.
- Attended monthly sales meetings and quarterly sales trainings.
- Met existing customers to review current services and expand sales opportunities.
Clean Room Operator
Arthrex
04.2020 - 07.2021
- Disinfected and sterilized equipment and containers to destroy microorganisms.
- Completed forms and equipment logs to distribute to appropriate personnel.
- Identified and corrected defects to bring completed products in line with tolerances.
- Labeled components and monitored use to keep accurate records.
- Enhanced team performance with smooth distribution of needed supplies and subassemblies to each member.
- Trained new employees in assembly skills to improve team production levels.
- Performed cleaning techniques by thoroughly vacuuming clean room area, removing trash and bio-hazard materials and mopping walls, ceilings and floors.
- Utilized label application equipment to label tubes, containers and boxes.
Assistant Store Manager
Walgreens
08.2016 - 04.2020
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Created and maintained safe and secure work environments for employees.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Education
No Degree - Psychology
Arizona State University
Tempe, AZ08-2026
High School Diploma -
Barron Collier High School
Naples, FL05-2017
Skills
- Performance tracking
- Financial product sales
- Risk management
- Debt management
- Customer needs assessment
- Branch operations
- Document preparation
- Financial planning
- Wire transfers
- Microsoft Proficient
- Bilingual
- Loss Prevention
- Product Presentations
- Loan origination
- Transaction processing
- Check processing
Certification
- STARS on the Horizon Graduate
Languages
Spanish
Native or Bilingual
Timeline
Universal Banker
First Horizon Bank
07.2022 - Current
Sales Representative
Xfinity Comcast
07.2021 - 07.2022
Clean Room Operator
Arthrex
04.2020 - 07.2021
Assistant Store Manager
Walgreens
08.2016 - 04.2020
No Degree - Psychology
Arizona State University
High School Diploma -
Barron Collier High School
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