Emiranta Krishna Azor
Winter Park,FL
Summary
Dynamic Office Administration, Logistics, and Procurement Specialist with over five years of experience in streamlining operations and enhancing efficiency. Proven track record in managing administrative tasks,bookkeeping, overseeing bidding processes, and delivering exceptional customer service. Recognized for strong organizational and analysis skills and effective communication, ensuring seamless collaboration across teams. Committed to driving results through disciplined planning and a proactive approach to problem-solving.
Overview
12
12
years of professional experience
Work History
Business Ops & Project Independant Consultant
Volunteer Work for Small Business
Remote
07.2025 - Current
- Analyzed small business operations to identify areas for efficiency improvements.
- Supported project development and coordination
- Facilitated workshops to educate entrepreneurs on best practices and operational strategies.
- Collaborated with clients to refine business models and enhance service delivery methodologies.
Customer Service Associate
Wayfair
Boston, MA
08.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone follow up calls and emails promptly to avoid on-hold wait times.
- Managed multiple customer queries simultaneously, ensuring timely and accurate responses.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
Independant Contractor / Turbotax Product Expert
Working Solutions
Plano, TX
01.2023 - Current
- Handled technical support questions via phone, video , chat
- Helped customers do their own taxes and resolved software troubleshooting
- Processed orders and refunds
Sales & Accounting Support Assistant
MKB Technology
Lake Mary, FL
09.2022 - 07.2023
- Answered telephone and assisted callers by providing information or directing to appropriate employee.
- Conducted bookkeeping and prepared Sales Orders.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Communicated with clients on behalf of staff to relay messages and information.
- Assisted coworkers and staff members with special tasks on daily basis.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Used Microsoft office system to prepare various correspondence, reports and other written material.
Front Desk Agent/Cashier
Cleantec Outsourcing (CocoKey Water Resort)
Orlando, Florida
03.2022 - 08.2022
- Greeted customers and responded to requests for information.
- Helped customers complete purchases, locate items and redeem tickets.
- Processed debit/credit card and cash payments with electronic computer system.
- Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Tracked inventory, located items and requested new merchandise
- Reviewed and resolved differences between accounting information and cash drawer.
- Kept bank in balance and ran daily reports to verify totals.
Procurement Executive
Mercy Corps
Port-au-Prince, Haiti
10.2020 - 01.2021
- Built relationships with vendors to negotiate ideal terms for purchases.
- Input, analyzed and reported on data covering all aspects of procurement operations.
- Set up and negotiated contracts to obtain favorable pricing and delivery structures.
- Evaluated supplier quotes based on purchasing procedures and competitiveness in quality, price and delivery.
- Evaluated internal needs and developed plans for maintaining optimal supply levels.
- Reviewed and issued contracts and blanket purchase orders after choosing ideal vendor and drive procurement process.
- Negotiated complex corporate procurement contracts by working closely with internal and external contacts.
- Reduced costs by streamlining contract bidding and procurement processes to assure best prices for materials and services.
Operations Officer
Chokarella
Port-au-Prince , Haiti
12.2019 - 09.2020
- Customer Services management
- Event and Contract management
- Project management
Logistics Assistant, Purchaser
French Red Cross
Port-au-Prince, Haiti
04.2019 - 12.2019
- Processing of purchase requisitions
- Preparation and follow-up of tender documents
- Updating Monthly Report Files
- Financial archiving and monitoring
- Negotiation with suppliers
Supply Chain Coordinator
Save The Children International
Port-au-Prince, Haiti
07.2016 - 10.2018
- Supply chain coordination
- Contract preparation and renewal
- Purchase requests execution & procurement tracking
- Supervision of the logistics team
- Preparation of consolidated reports
Administrative & Logistic Assistant
Electoral Observation Mission Of OAS
Port-au-Prince, Haiti
08.2015 - 01.2016
- Mission Coordinator assistantship
- Travel coordination & meeting preparation
- Execution of clerical tasks
- Inventory management of office supplies
- Greeting of international observers
Manager Assistant
Bobleu Location
Petion-Ville, Haiti
06.2014 - 07.2015
- Streamlined administrative processes by implementing efficient filing and organization systems.
- Developed streamlined processes for expense report submission, approval.
- Assisted with service request for Event materials rental
- Coordinated Event and VIP customers special request
Education
BBA - Business Administration
University of The People
Pasadena, CA01-2028
Certificate - Tax Preparation And Bookkeeping
Intuit Academy & Odoo Academy
Mountain View, CA05-2025
Supply Chain Management & Analytics
Independent Researcher
Orlando, FL08-2025
Certificate - Logistics & Procurement
Disasterready.org
Online12-2021
Certificate - General Secretary
Universal Class
Online11-2021
Certificate - Customer Relationship Management
HP Life
Online06-2020
Certificate - Business Communications
HP Life
Online06-2020
Certificate - Economics And International Business
International Business Management Institute
Berlin-Germany03-2019
Certificate - Procurement Essentials
Save The Children International
Connecticut, USA08-2018
High School Diploma -
Institution Du Sacre Coeur
Port-au-Prince, Haiti07-2011
Skills
- Customer Relationship management
- Procurement & Logistics expertise
- Strategic planning
- Tax & Bookkeeping Specialist
- Analysis & Evaluation
- Travel & Project management
- MS office
- Event planning & coordination
- Public speaking
Accomplishments
- Wayfair CARES Award Winner
- Wayfair Outstanding Customer Service Award Winner
Additional Information
- Hotel Front Desk and Customer Service
- Protocol and Oral Communication
- Hotel and Tourism management
- Food Handlers and Alcohol certification
Affiliations
- Toastmasters International
Languages
English
Full Professional
Spanish
Limited Working
French
Native or Bilingual
Haitian Creole
Native or Bilingual
Timeline
Business Ops & Project Independant Consultant
Volunteer Work for Small Business
07.2025 - Current
Customer Service Associate
Wayfair
08.2023 - Current
Independant Contractor / Turbotax Product Expert
Working Solutions
01.2023 - Current
Sales & Accounting Support Assistant
MKB Technology
09.2022 - 07.2023
Front Desk Agent/Cashier
Cleantec Outsourcing (CocoKey Water Resort)
03.2022 - 08.2022
Procurement Executive
Mercy Corps
10.2020 - 01.2021
Operations Officer
Chokarella
12.2019 - 09.2020
Logistics Assistant, Purchaser
French Red Cross
04.2019 - 12.2019
Supply Chain Coordinator
Save The Children International
07.2016 - 10.2018
Administrative & Logistic Assistant
Electoral Observation Mission Of OAS
08.2015 - 01.2016
Manager Assistant
Bobleu Location
06.2014 - 07.2015
Certificate - Logistics & Procurement
Disasterready.org
Certificate - General Secretary
Universal Class
Certificate - Customer Relationship Management
HP Life
Certificate - Business Communications
HP Life
Certificate - Economics And International Business
International Business Management Institute
Certificate - Procurement Essentials
Save The Children International
BBA - Business Administration
University of The People
Certificate - Tax Preparation And Bookkeeping
Intuit Academy & Odoo Academy
Supply Chain Management & Analytics
Independent Researcher
High School Diploma -
Institution Du Sacre Coeur