Emitzya Adame
Sierra Vista,AZ
Summary
Hardworking with proven customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Bilingual Customer Service Representative quickly and effectively resolves complaints and issues. Well-trained and composed in busy call center settings. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Activities Director
Haven Health
2023 - Current
- Developed and implemented engaging recreational programs for diverse resident populations.
- Coordinated schedules for activities, ensuring optimal participation and resource allocation.
- Maintained inventory of supplies and equipment necessary for successful program execution.
- Promoted exceptional quality of life for residents by innovating, organizing, and conducting entertaining and stimulating activities.
- Supported cognitive health through the implementation of brain fitness programs designed to stimulate mental acuity in older adults.
- Coordinated off-site activities and accompanied residents throughout the excursion.
- Coordinated volunteer programs that allowed community members to engage with facility residents in various capacities, enriching both parties' lives in the process.
- Documented preferences and helped develop relevant activities.
- Worked with nursing team to identify and document changes in patient mental acuity and physical abilities.
- Supervised Activities Assistant and conducted performance evaluations.
- Monitored budget and expenditures, keeping facility within budget.
- Ran care plan meetings to ensure residents needs are met.
Courtesy Clerk
Safeway
12.2021 - 05.2022
- Delivered exceptional customer service by greeting customers and directing to desired items.
- Answered questions about current, seasonal and special sales.
- Established good working relationships with other departments to promote smooth flow of products and services throughout store.
- Resolved customer complaints and issues to promote overall satisfaction and improve service.
- Collaborated on the training and onboarding of new employees.
Starbuck's Barista
Safeway
05.2021 - 05.2022
- Managed morning and late rush of customers daily with efficient, levelheaded customer service.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Maintained a clean and organized workspace, enabling coworkers to locate resources and product.
- Supported highest standards of conduct and service to support company reputation.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Collaborated in training and onboarding of new employees.
Education
High School Diploma -
Bisbee High School
Bisbee, AZ05.2022
Skills
- Teamwork and Collaboration
- Efficient and Courteous
- Dependable and Reliable
- Effective Communication
- Calm and Professional Under Pressure
- Building Customer Trust and Loyalty
- English and Spanish Fluency
- Upbeat and Positive Personality
- Customer Data Confidentiality
- Positive Attitude
- Basic knowledge of HIPPA
- Knowledge of safety in the workplace environment
- Knowledge of PPE to prevent the spread of common viruses
- Basic knowledge of Medicare, Medicaid, AHCCS services
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Education and Training
other
Certification
Activities Director certification
Timeline
Courtesy Clerk
Safeway
12.2021 - 05.2022
Starbuck's Barista
Safeway
05.2021 - 05.2022
High School Diploma -
Bisbee High School
Activities Director
Haven Health
2023 - Current