Emily Harris

Pell City,Alabama

Summary

Enterprising Customer Service Manager successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.

Overview

years of professional experience

Work History

Branch Manager

WorkSmart Staffing

08.2019 - Current

Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
Enhanced customer satisfaction rates by streamlining processes and improving staff training programs.
Increased branch profitability by implementing cost-saving measures and optimizing resource allocation.

Customer Service Representative

Diverse Staffing

01.2013 - 08.2019

Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Streamlined call center processes for improved efficiency and reduced wait times.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Assisted customers in navigating company website and placing online orders, improving overall user experience.
Collaborated with team members to develop best practices for consistent customer service delivery.
Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

Education

High School Diploma -

Sylacauga High School, Sylacauga, AL

08.2003

Skills

Sales Development
Risk Mitigation
Account Review
Familiar With Account Coding
Coaching and Mentoring
Work Prioritization
Employee Development

Process Improvement
Staffing Coordination
Report Preparation
Project Management
Workflow Management
Call Center Operations

Timeline

Branch Manager - WorkSmart Staffing

08.2019 - Current

Customer Service Representative - Diverse Staffing

01.2013 - 08.2019

Sylacauga High School - High School Diploma,