Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Emjae Brown

Indianapolis,IN

Summary

Friendly professional with strong understanding of hospitality and food and beverage industries. Extensive knowledge of cuisine and food and wine pairings. Personable individual possessing strong work ethic and great flexibility. Dedicated to delivering positive customer experience through genuine hospitality.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Head Waitress

Crafty Crab
Indianapolis, IN
08.2022 - 06.2023
  • Performed cashier duties such as taking payments and issuing change accurately.
  • Provided exceptional customer service to ensure repeat business from customers.
  • Analyzed sales data to identify areas where improvements could be made in service quality.
  • Supervised wait staff, provided training and conducted performance reviews.
  • Ensured that all guests were greeted promptly and seated in a timely fashion.
  • Tracked inventory levels on food items, beverages, utensils and supplies used by wait staff.
  • Coordinated with kitchen staff to ensure smooth delivery of orders to customers' tables.
  • Monitored dining room for cleanliness, proper set-up and maintenance of tables.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.

Cashier

Steak N' Shake
Indianapolis, IN
11.2020 - 03.2022
  • Resolved customer complaints professionally in accordance with company policy.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Correctly bagged orders for take-out customers while maintaining speed and accuracy of order fulfillment processes.
  • Trained new employees on job duties and safe operation of kitchen equipment.
  • Greeted customers and took their orders in a friendly and efficient manner.
  • Followed health department regulations regarding food storage temperatures and sanitation guidelines.

Dining/Hospitality Aide

Little Sisters Of the Poor
Indianapolis, IN
07.2020 - 04.2021
  • Prepared trays for meal delivery by selecting menu items according to dietary requirements.
  • Performed light housekeeping duties such as vacuuming floors, dusting furniture and washing windows in assigned units
  • Assisted in the preparation of meals for patients including cutting food into small pieces, serving meals and providing special diets as needed.
  • Conducted rounds regularly throughout assigned area to ensure that all equipment was functioning properly.
  • Participated in recreational activities with patients such as playing cards or board games.
  • Transported patients between rooms, departments or other areas of the hospital using wheelchairs or stretchers.
  • Created detailed reports on daily activities for review by supervisors.

Education

High School Diploma -

Pike Highschool
Indianapolis, IN
06.2023

Skills

  • Service prioritization
  • Guest Relations Management
  • Upselling techniques
  • High-volume dining
  • Point of Sale (POS) system operations
  • Food safety understanding
  • Customer Service
  • Conflict Resolution
  • Team Management
  • Strong leadership
  • Patient Companionship
  • Basic Housekeeping
  • Progress Documentation
  • Care Plan Adherence
  • Meal Preparation
  • Mobility Assistance
  • Compassionate client care
  • First Aid/CPR
  • Data Entry
  • Microsoft Excel and PowerPoint

Certification

  • Microsoft Outlook 2019
  • Microsoft Powerpoint 2019
  • Microsoft Word 2019

References

References available upon request.

Timeline

Head Waitress

Crafty Crab
08.2022 - 06.2023

Cashier

Steak N' Shake
11.2020 - 03.2022

Dining/Hospitality Aide

Little Sisters Of the Poor
07.2020 - 04.2021

High School Diploma -

Pike Highschool

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Emjae Brown