Hi, I’m
EMJEZ IGORI
Virtual Assistant
Nasvhille,TN
Summary
Dependable professional with experience providing administrative, organizational and customer service support in virtual environments. Proficient in MS Office, G Suite, Asana, Slack and other productivity tools. Possess strong communication and problem-solving skills with time management expertise to consistently meet objectives.
Overview
2
years of professional experience
2
Certifications
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work History
Self EmployedRemote, TN
Virtual Assistant(Freelance)
08.2021 - Current
Job overview
- Managed electronic and paper filing systems by updating paperwork, maintaining documents, and accurately recording information.
- Organized and managed team tasks using Trello and Asana.
- Conferred with customers by telephone, chat or email to provide information.
- Wrote press releases and posted updates to social media.
- Researched topics and events to support supervisor's work agenda and projects.
- Kept extensive contact list updated with new contacts and changes to existing contacts.
- Managed CRM input, exports and clean up.
- Managed books of client
- Set consistently 10 appointments each day
TurboTaxRemote, TN
Product Support Specialist
01.2023 - 04.2023
Job overview
- Evaluated customer complaints and provided timely solutions through product adjustments or comprehensive instructions
- Answered customer questions and provided assistance regarding product use.
- Entered and updated customer information into the CRM database, including contact details, preferences, and interactions
- Trained and educate myself on CRM database usage and best practices to promote data consistency and accuracy.
- Consistently ranked among the top 5 performers on my team in key metrics such as customer satisfaction
McDonald'sAnaheim, CA
Crew Member
01.2022 - 07.2022
Job overview
- Delivering excellent customer service
- Keeping track of all cash and credit transactions
- Worked closely with managers and fellow crew members to prepare orders.
- Addressed customers with friendly greetings and conversations.
- Decreased wait times by 20%
- Increased customer satisfaction by 15%
Education
Lead Academy High SchoolNashville, TN
High school diploma
08.2016 - 05.2020
Skills
Application support
undefinedCertification
Google My Business
Timeline
Google My Business
06-2023
Data Science foundations
06-2023
Product Support Specialist
TurboTax
01.2023 - 04.2023
Crew Member
McDonald's
01.2022 - 07.2022
Virtual Assistant(Freelance)
Self Employed
08.2021 - Current
Lead Academy High School
High school diploma
08.2016 - 05.2020
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