Hi, I’m
EMJEZ IGORI
Virtual Assistant
Nasvhille,TN
Summary
Dependable professional with experience providing administrative, organizational and customer service support in virtual environments. Proficient in MS Office, G Suite, Asana, Slack and other productivity tools. Possess strong communication and problem-solving skills with time management expertise to consistently meet objectives.
Overview
2
years of professional experience
2
Certifications
Availability
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Work History
Self EmployedRemote, TN
Virtual Assistant(Freelance)
08.2021 - Current
Job overview
- Managed electronic and paper filing systems by updating paperwork, maintaining documents, and accurately recording information.
- Organized and managed team tasks using Trello and Asana.
- Conferred with customers by telephone, chat or email to provide information.
- Wrote press releases and posted updates to social media.
- Researched topics and events to support supervisor's work agenda and projects.
- Kept extensive contact list updated with new contacts and changes to existing contacts.
- Managed CRM input, exports and clean up.
- Managed books of client
- Set consistently 10 appointments each day
TurboTaxRemote, TN
Product Support Specialist
01.2023 - 04.2023
Job overview
- Evaluated customer complaints and provided timely solutions through product adjustments or comprehensive instructions
- Answered customer questions and provided assistance regarding product use.
- Entered and updated customer information into the CRM database, including contact details, preferences, and interactions
- Trained and educate myself on CRM database usage and best practices to promote data consistency and accuracy.
- Consistently ranked among the top 5 performers on my team in key metrics such as customer satisfaction
McDonald'sAnaheim, CA
Crew Member
01.2022 - 07.2022
Job overview
- Delivering excellent customer service
- Keeping track of all cash and credit transactions
- Worked closely with managers and fellow crew members to prepare orders.
- Addressed customers with friendly greetings and conversations.
- Decreased wait times by 20%
- Increased customer satisfaction by 15%
Education
Lead Academy High SchoolNashville, TN
High school diploma
08.2016 - 05.2020
Skills
Application support
Customer service expert
Active Listening
G-Suite
Writing reports
Filing and data archiving
Bookkeeping
Sorting and labeling
Document conversion
Spreadsheet management
Program files maintenance
Scheduling and calendar management
Documentation and control
Social media knowledge
Recordkeeping
Certification
Google My Business
Timeline
Google My Business
06-2023
Data Science foundations
06-2023
Product Support Specialist
TurboTax
01.2023 - 04.2023
Crew Member
McDonald's
01.2022 - 07.2022
Virtual Assistant(Freelance)
Self Employed
08.2021 - Current
Lead Academy High School
High school diploma
08.2016 - 05.2020