Emily Jones
Nashville,TN
Summary
Seasoned Operations Manager and talented leader with over 15 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. Provides quality results both in-office and remote work.
Overview
15
15
years of professional experience
Work History
Communications Manager
MLM Home Improvement
12.2022 - Current
- Acted as first point of contact and set appointments for prospective clients.
- Increased schedule adherence through consistent monitoring and real-time adjustments as needed.
- Streamlined internal communication processes by implementing effective communication tools and platforms.
- Answered client queries and complaints to provide strong customer service.
- Provided exceptional support to project leads through daily communication, follow-up on action items, and proactive problemsolving.
- Supported virtual presentations by creating engaging content and leveraging digital tools, through constant remote work.
- Provided reliable, self-motivated and dependable work remotely.
- Communications Employee of the Year 2023
Operations Manager/Coordinator
PACIFIC DENTAL SERVICES
08.2019 - 12.2022
- Drive year over year revenue and profit growth for individual offices
- Expert in insurance, local market, and leveraging best practices for customer acquisition and retention
- Responsible for the daily non-clinical operations including patient satisfaction, team selection, performance and development
- Demonstrate superior customer service with responsiveness and sensitivity to patient needs and urgency to resolve any needs
- Devised processes to boost long-term business success and increase profit levels.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Managed purchasing, sales, marketing and customer account operations efficiently.
General Manager/Training Specialist
REGAL ENTERTAINMENT GROUP
06.2013 - 08.2019
- Provide oversight and leadership in operations, financials and customer service for location
- Responsible for training, development and human resources for locations across Tennessee, Kentucky, and South Carolina
- Successfully operated facilities that grossed over $15M in revenue and generated over $5 in positive cash flow
- Operated locations that served over 800k guests in annual attendance and exhibited exceptional customer service
- Manage accounting of all income of the facility
- Trained and mentored 100+ new personnel hired to fulfill various roles.
- Designed and facilitated training courses, aligning new learning development and solutions to organization's strategic goals, mission and vision.
- Appropriately allocated resourced, budgets, inventories, training support and team building materials to increase overall productivity.
Store Manager
Starbucks
11.2009 - 05.2013
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Approved regular payroll submissions for employees.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Education
Bachelor of Arts - Education
Western Kentucky University
05.2013
Skills
- Kronos Ultipro Workday SharePoint Zoom
- Customer Service
- Budget Development and Management
- Team Leadership
- Sales Promotion Inventory Management
- Onboarding and Orientation
- MS Office
- Data Entry
Timeline
Communications Manager
MLM Home Improvement
12.2022 - Current
Operations Manager/Coordinator
PACIFIC DENTAL SERVICES
08.2019 - 12.2022
General Manager/Training Specialist
REGAL ENTERTAINMENT GROUP
06.2013 - 08.2019
Store Manager
Starbucks
11.2009 - 05.2013
Bachelor of Arts - Education
Western Kentucky University
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