Emma Adams
Colorado Springs,CO
Summary
Customer service management professional experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid call escalations.
Overview
6
6
years of professional experience
Work History
Customer Service Manager
Walmart
09.2021 - Current
- Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
- Increased team productivity by providing ongoing training and support to customer service representatives.
- Improved response times for customer inquiries with efficient ticketing system management and prioritization techniques.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Spearheaded initiatives aimed at reducing average call wait times, significantly improving overall client experience metrics.
Server
Social BTB
09.2018 - 05.2020
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
Receptionist
MVP Athletics
09.2017 - 10.2019
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
Concessions Cashier
Walmart AMP
05.2019 - 09.2019
- Improved customer satisfaction by providing efficient and friendly service at the concession stand.
- Assisted in inventory management for accurate stock levels and minimized waste.
- Handled cash transactions accurately, ensuring proper accounting and minimal discrepancies.
- Maintained cleanliness of the concession area, adhering to health and safety regulations.
Education
High School Diploma -
McAuley
Joplin, MO05.2019
Skills
- Regulatory Compliance
- Quality Assurance
- Complaint Resolution
- Account Management
- Schedule Coordination
- Cross-Functional Collaboration
- Administrative Support
- Problem-Solving
Timeline
Customer Service Manager
Walmart
09.2021 - Current
Concessions Cashier
Walmart AMP
05.2019 - 09.2019
Server
Social BTB
09.2018 - 05.2020
Receptionist
MVP Athletics
09.2017 - 10.2019
High School Diploma -
McAuley
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