Emma Aleman Norris
Anderson,CA
Summary
Zealous School Psychology Intern with requisite academic progress and professional experience in psychology support roles as preparation for career in School Psychology. Clear and logical listener. Dedicated to helping people by listening, fostering trusting relationships, drawing sound conclusions and making life-changing recommendations. Committed to delivering all-encompassing support to students and families through diligent professional networking, community interaction and resource identification and referral. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Paraprofessional Substitute
Cascade Union Elementary School District
Anderson, CA
08.2022 - 04.2023
- Assisted teachers with lesson plan implementation, providing instruction and guidance to students.
- Monitored student behavior and provided positive reinforcement to encourage appropriate conduct.
- Provided one-on-one assistance to students requiring extra help in classwork or homework assignments.
- Facilitated small group activities designed to promote social development and academic progress among students.
- Collaborated with classroom teacher on the development of instructional strategies that met the needs of diverse learners.
Preschool Secretary/Paraprofessional
River Delta Unified School District
Isleton, CA
07.2021 - 03.2022
- Provided administrative support to the office manager and other staff members.
- Organized and maintained executive calendars, including scheduling meetings, travel arrangements and conference calls.
- Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
- Greeted visitors in a professional manner and directed them to appropriate personnel or offices.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Processed invoices for payment; tracked payments received from vendors and clients.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Sorted mail and distributed it to appropriate personnel or departments within the organization.
- Compiled data from various sources into clear, concise reports that could be used by management for decision-making purposes.
- Ordered supplies as needed; tracked inventory levels and placed orders with vendors when necessary.
- Developed an efficient document tracking system which allowed quick access to all necessary paperwork.
- Performed data entry into computer systems; ensured accuracy of all entered information.
- Performed data entry and maintained accurate records of student enrollment information.
- Assisted preschool teacher in developing and implementing lesson plans for 3-5 year olds.
- Provided assistance to children with their daily activities, such as eating, dressing and toileting.
- Monitored children's play activities to ensure safety of the students.
- Read stories to children and encouraged them to participate in discussions about the stories.
- Assisted in preparing materials for art projects and other educational activities.
- Maintained a safe environment by monitoring student behavior, supervising playground activities and enforcing rules.
- Helped develop social skills by teaching basic concepts such as sharing, taking turns, listening attentively and following directions.
- Assisted with behavioral issues that arose during class time by providing guidance on appropriate behavior expectations.
- Collaborated with teachers and staff members to assist in creating an atmosphere conducive to learning for all students.
Assistant Store Manager
Ross Dress for Less
Sacramento, CA
05.2019 - 06.2021
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Ensured compliance with all safety regulations throughout the store premises.
- Created promotional campaigns to increase brand awareness and attract new customers.
- Analyzed market trends to identify opportunities for product expansion or improvement.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Collaborated with other departments within the organization to coordinate promotions, events, and special projects.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Organized weekly meetings with department heads to review progress on key objectives.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Handled scheduling for store shifts to achieve adequate staffing.
- Coached and developed store associates through formal and informal interactions.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
After-School Program Leader
River Delta Unified School District
Courtland, CA
10.2018 - 05.2019
- Organized and supervised daily activities for students in the after-school program.
- Developed lesson plans and educational activities to engage students.
- Assisted with homework assignments, projects, and tests.
- Provided guidance on social development skills such as problem solving, conflict resolution, and communication.
- Led group discussions and activities related to character building topics such as respect, responsibility, and community service.
- Encouraged positive behavior among students through positive reinforcement techniques.
- Ensured safety of all participants at all times while participating in after-school program events.
- Maintained accurate records of student attendance, grades, and progress reports.
- Collaborated with other staff members to create a safe environment for the students' physical and emotional well-being.
- Cultivated relationships with parents and guardians by providing regular feedback on their children's progress in the program.
- Implemented behavioral management strategies when necessary to ensure an orderly learning environment.
- Coordinated with school administrators regarding policy changes or updates that may affect the after-school program operations.
- Identified areas of improvement within the program based on feedback from stakeholders including parents and guardians, teachers, administrators..
- Organized recreational activities such as sports tournaments or arts and crafts sessions.
Team Leader Manager
Chick-fil-A
Elk Grove, CA
11.2016 - 09.2018
- Assigned and monitored daily tasks for team members.
- Provided guidance, coaching, and feedback to team members.
- Organized team meetings to discuss progress and challenges.
- Developed strategies to increase productivity and efficiency of the team.
- Created and maintained a positive work environment for employees.
- Maintained records of employee performance reviews.
- Resolved conflicts between team members in a timely manner.
- Ensured compliance with company policies and regulations.
- Recruited, trained, and supervised new staff members.
- Analyzed data trends to identify opportunities for improvement.
- Collaborated with other departments to ensure smooth operations.
- Ensured that deadlines were met by setting realistic goals.
- Participated in budgeting activities to maximize resources.
- Identified areas where teams could improve their skillset.
- Developed strategies to motivate employees in achieving goals.
- Monitored customer service standards across the organization.
- Promoted a culture of collaboration within the team.
- Facilitated communication between senior management and staff.
- Fostered positive employee relationships through communication, training and development coaching.
- Processed payments, gave change and issued receipts for orders.
- Operated cash registers, credit card machines and other related equipment accurately.
- Maintained cleanliness of work area throughout shift.
- Stocked shelves with food items and supplies as needed.
- Organized order taking station to ensure efficient workflow.
- Inspected orders to make sure they were accurate before handing them to customers.
- Answered customer inquiries regarding menu items, prices, promotions and special offers.
- Adhered to all food safety regulations including proper storage of products and temperature control guidelines.
- Rotated stock to ensure freshness of products.
- Performed opening, closing duties such as restocking supplies and cleaning counters, tables, floors at the end of each shift.
Education
Master of Science - School Psychology
National University
San Jose05-2026
Bachelor of Science - Psychological Warfare And Military Media Relations
Southern New Hampshire University
Hooksett, NH05-2022
High School Diploma -
Visions in Education
Sacramento, CA10-2017
Skills
- Collaboration
- Small Group Instruction
- Confidentiality
- Emotional Support
- Child development knowledge
- Special Education Support
- Teacher Support
- Student Records Management
- Documentation
- Interdisciplinary Team Collaboration
Certification
- California Certificate of Clearance
- Completed and passed CBEST
- Completed and passed TB risk assessment
Accomplishments
- Deans List certificates for every quarter in Master's program.
Timeline
Paraprofessional Substitute
Cascade Union Elementary School District
08.2022 - 04.2023
Preschool Secretary/Paraprofessional
River Delta Unified School District
07.2021 - 03.2022
Assistant Store Manager
Ross Dress for Less
05.2019 - 06.2021
After-School Program Leader
River Delta Unified School District
10.2018 - 05.2019
Team Leader Manager
Chick-fil-A
11.2016 - 09.2018
Master of Science - School Psychology
National University
Bachelor of Science - Psychological Warfare And Military Media Relations
Southern New Hampshire University
High School Diploma -
Visions in Education
- California Certificate of Clearance
- Completed and passed CBEST
- Completed and passed TB risk assessment
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