Emma Allen
Ravenel,SC
Summary
Motivated business professional bringing 6+ years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating and supporting staff members.
Positive and diligent multi-family professional effective at promoting resident satisfaction by address concerns, spearheading repairs and implementing updates to enhance properties. Talented business manager with demonstrated operational and leadership skills. Offering 9+ years of multifamily experience paired with goal-oriented and performance-minded approach.
Overview
15
15
years of professional experience
Work History
Business Owner
Emma Lili Photography
08.2017 - Current
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Conducted target market research to discover customer needs and analyze competitor trends.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Edited, toned, captioned, and uploaded photographs for publication.
- Provided excellent customer service and account regulation, strengthening client relations and boosting revenue.
- Photographed high-quality images for various print and digital projects.
- Used Adobe Photoshop and Adobe Lightroom to crop, invert and control light and color properties of photos.
Revenue Manager
Grey Star
02.2018 - 06.2019
- Supported the execution of the Company's revenue management application (YieldStar) for the 70+ properties nationwide monitoring the daily use of the system, oversaw rent rate changes, addressed problems related to the system, responded to team member questions and requests for help, and communicating with the Regional Manager and owners on specific activities, issues, and concerns
- Worked with the Regional Property Managers and on-site managers to implement policies and procedures for the daily execution of the revenue management system by explaining the Company's procedures for reviewing and approving rent recommendations, monitoring compliance through communication with on-site managers and leasing professionals, and working with the RPM on pricing exceptions
- Analyzed YieldStar rent recommendations, settings, and decisions on a daily basis, communicated with the on-site managers to discuss current market, occupancy, and pricing conditions, and assists in determining rental rates that result in maximum and optimum revenue
- Reviewed revenue reports and completes qualitative analysis to report on the performance and results of the revenue management system at the property and portfolio level and provided updates and recommendations to assist managers in understanding and evaluating the performance of the revenue management system
- Assisted in conducting training for RPMs and site teams and provides on-going help and support by communicating frequently about system-recommended rent pricing, appropriately approving and/or making exceptions to rent recommendations, answering functional questions, and ensuring that the revenue management system is being fully utilized
- Completed financial, administrative, and other reports and analysis.
- Prepared fair value analysis for multiple-element arrangements and volume purchase agreements.
- Functioned productively in matrix organization across organizational levels and organized and prioritized responsibilities to meet commitments.
District Manager
Avenue5 Residential
09.2015 - 04.2017
- Oversaw 840-1000 class A units including fee managed and lease up
- Supervised 5 locations to enforce high-quality standards of operation.
- Assist VP of Operations in ensuring consistency throughout the portfolio
- Collaborate with multiple departments to assist creating new company policies to help make processes more efficient while increasing performance
- Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Demonstrated strong leadership among other managers and onsite teams throughout the Denver portfolio
- Held weekly manager calls to ensure compliance of company policy, provided feedback on property and employee performance
- Helped to develop brand by maintaining strong relationships with internal and external customers
- Kept up with market trends to stay on top of competition while strategizing ways of expanding the portfolio
Property Manager
BH Property Management
07.2014 - 09.2015
- Managed independent contractors and prepared and filed yearend tax documentation, in growing the market by overseeing due diligence and market research of potential properties
- Assisted with transitioning new properties to BH Management
- Train and mentor new managers while ensuring on-site teams are held accountable and recognized for top performance
- Oversaw property renovations
- Successfully burned $84,000 in recurring concessions while driving rents and increasing occupancy
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Followed up on delinquent tenants and coordinated collection procedures.
Commercial Property Manager
ACF Property Management
04.2014 - 07.2014
- Managed over 2.5 million square feet of commercial real estate in three states
- Oversaw leasing of vacant retail spaces
- Manage construction actives and maintenance over 24 separate shopping centers
- Analyzed bids for capital projects
- Directed property management program by determining requirements, planning for material equipment replacement and implementing quality control oversight.
- Completed applications, negotiated with underwriters and prepared proposals for new and renewal business proposals and offerings.
Business Manager
Alliance Residential
03.2013 - 04.2014
- Managed multiple luxury high rise properties in the Denver market
- Oversaw 15 million rehabilitation of Wellshire which received the 2015 MFE Award for renovations
- Assisted Regional Manager in new acquisitions while streamlining due diligence
- Prepared multiple properties for sale and lead investors and brokers on property tours for sale of property.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Assisted with hiring process and training of new employees.
- Supported business management projects by monitoring and tracking risks, issues and action items.
- Provided feedback on effectiveness of strategies, selling programs and initiatives and identified areas requiring improvement.
- Improved business profits through innovative cost containment and revenue generation techniques.
Property Manager
Holland Residential
09.2010 - 03.2013
- Achieved top performer in leasing and marketing
- Assisted in mentoring and developing on-site associates
- Created and implemented marketing plans for the portfolio
- Prepared monthly financial reporting
- Oversaw property renovations
- Member of due diligence team to assist with new acquisitions and market research
Leasing Manager
Embrey Property Management
02.2009 - 08.2010
- Supervised daily activity on 288 unit lease up
- Maintained organized and accurate information of daily operations
- Collaborated with preferred employers to organize networking events to generate traffic from our target market
- Assisted in training leasing team
Leasing Agent
Bridge Property Management
07.2008 - 02.2009
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Distributed and followed up on tenant renewal notices.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Participated in property inspections to prepare for move-ins and move-outs.
Education
Bachelor of Science - Business Management
University of Phoenix
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Real Estate School of Charleston
South Carolina Real - undefined
Skills
- Team Leadership
- Business Marketing
- Bookkeeping
- Budgeting
- Adobe Creative Suite (Photoshop, Lightroom, InDesign)
- Branding Management
Timeline
Revenue Manager
Grey Star
02.2018 - 06.2019
Business Owner
Emma Lili Photography
08.2017 - Current
District Manager
Avenue5 Residential
09.2015 - 04.2017
Property Manager
BH Property Management
07.2014 - 09.2015
Commercial Property Manager
ACF Property Management
04.2014 - 07.2014
Business Manager
Alliance Residential
03.2013 - 04.2014
Property Manager
Holland Residential
09.2010 - 03.2013
Leasing Manager
Embrey Property Management
02.2009 - 08.2010
Leasing Agent
Bridge Property Management
07.2008 - 02.2009
Bachelor of Science - Business Management
University of Phoenix
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Real Estate School of Charleston
South Carolina Real - undefined
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