Emma Altobello
Irvine,CA
Summary
Resourceful and detail-oriented Account Development Representative with 3+ years of experience supporting digital and sales teams in fast-paced, customer-focused environments. Proven track record of exceeding goals, managing 180+ client accounts, and supporting cross-functional teams with research, reporting, tool adoption, and task coordination. Highly adaptable, curious, and driven to “figure it out”. Thrives in ambiguity and loves bringing structure to chaos.
Overview
8
8
years of professional experience
Work History
Account Development Representative
PEI Genesis
04.2022 - Current
- - Managed and grew a portfolio of 180+ active customer accounts, consistently exceeding sales targets by 110%+ for FY2023–25
- - Delivered regular outbound campaigns to re-engage clients and promote new products and promotions
- - Pulled and analyzed internal reports to identify sales opportunities and update leadership
- - Coordinated with supply chain, marketing, and finance teams to ensure seamless client experience
- - Took initiative to support ad hoc projects and contribute to internal system documentation and reporting efforts
Sales Support Specialist
PEI Genesis
12.2021 - 04.2022
- - Supported reps and management with backlog tracking, order entry, and account research
- - Assisted with process documentation and tracked open orders using Excel and internal tools
- - Helped streamline inter-departmental workflows, improving response time and customer satisfaction
Sales Associate
Pacific Fashion Group (De Lany)
11.2021 - 12.2021
- - Delivered tailored customer experiences, consistently driving sales via proactive service and product education
- - Supported store operations including opening/closing, inventory, and merchandising
Front Desk Associate
Malibu Fitness
06.2020 - 11.2021
- - Managed member and guest services while supporting backend processes and promoting offerings
- - Maintained accurate daily records and ensured compliance with COVID-19 protocols
Personal Assistant to Realtor Kelly Pessis
Compass Real Estate
04.2021 - 09.2021
- - Assisted with property showings, coordinated with inspectors and contractors
- - Managed CRM updates, scheduling, and document preparation for listings and transactions
Sales Associate
Destined for Grace Thrift Store
08.2017 - 03.2020
- - Handled POS operations and customer transactions; praised for reliability and attention to detail
- - Supported store organization, donation intake, and daily cash reconciliation
Education
Bachelor of Arts - Sociology
University of California, Santa Barbara
Santa Barbara, CA06.2020
Skills
- Project Coordination
- Client Communication
- Digital Tool Implementation
- CRM & Reporting Tools
- Notion
- Mondaycom
- Google Workspace
- Salesforce
- Shopify (Basic)
- Canva
- Figma (Basic)
- Expense Management
- Vendor Coordination
- Research & Analysis
- Internal Documentation
- Goal oriented
- Objection handling
- Pipeline management
- CRM proficiency
Timeline
Account Development Representative
PEI Genesis
04.2022 - Current
Sales Support Specialist
PEI Genesis
12.2021 - 04.2022
Sales Associate
Pacific Fashion Group (De Lany)
11.2021 - 12.2021
Personal Assistant to Realtor Kelly Pessis
Compass Real Estate
04.2021 - 09.2021
Front Desk Associate
Malibu Fitness
06.2020 - 11.2021
Sales Associate
Destined for Grace Thrift Store
08.2017 - 03.2020
Bachelor of Arts - Sociology
University of California, Santa Barbara
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