Emma Anderson
Snohomish
Summary
Accomplished Lead Quality Control Technician at Innovative Salon Products with expertise in QAQC and exceptional problem-solving skills. Enhanced product reliability and reduced returns by analyzing data trends. Trained teams, fostering a culture of excellence. Proven track record in optimizing processes and ensuring compliance with industry standards. Skilled in relationship building and client service.
Overview
7
7
years of professional experience
Work History
Lead Quality Control Technician
Innovative Salon Products
09.2023 - Current
- Conducted quality inspections on raw materials, Bulk Product and finished products to ensure compliance with industry standards.
- Utilized testing equipment to evaluate product performance, identifying areas for improvement and ensuring reliability.
- Developed and implemented standard operating procedures for quality control processes, enhancing efficiency across teams.
- Trained new staff on quality assurance protocols and safety procedures, fostering a culture of excellence in the workplace.
- Collaborated with production teams to troubleshoot issues and implement solutions that minimized downtime and waste.
- Monitored compliance with regulatory requirements, ensuring all products met safety and quality specifications prior to distribution.
- Prepared detailed reports on inspection results, providing actionable insights to management for strategic decision-making.
- Maintained quality documentation and records for conformance with relevant standards.
- Collaborated with production teams to address and resolve quality concerns, improving overall product reliability.
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
- Performed thorough inspections of incoming materials and outgoing products.
- Maintained accurate records of all quality control activities, ensuring easy retrieval for audits or management inquiries.
- Tested and evaluated product precision against specifications to reduce discrepancies.
- Tracked and analyzed product quality data to identify trends and insights.
- Optimized calibration schedules for measurement equipment, ensuring consistent accuracy during inspections.
- Analyzed data trends to identify areas of concern and recommend proactive solutions, resulting in fewer product returns.
Barista
Snoho Mojo
07.2022 - 09.2023
- Prepared high-quality beverages following standardized recipes and customer preferences.
- Maintained cleanliness and organization of workstations to ensure efficient service flow.
- Trained new baristas on equipment operation and best practices for beverage preparation.
- Provided exceptional customer service, resolving issues and enhancing overall guest experience.
- Collaborated with team members to streamline operations, improving service speed and quality.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Handled Nightly Hotel Check ins and payment
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Used POS system to accurately enter orders and process payments.
Sales Associate Team Leader
Monroe Coop
01.2019 - 07.2022
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
- Completed orders and organized product deliveries to meet customer timetables.
- Maintained records related to sales, returns and inventory availability.
- Prepared large cash deposits with zero discrepancies.
- Increased sales by offering advice on purchases and promoting additional products.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Educated associates on market trends and stayed up-to-date on forecasts.
- Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
- Solved customer challenges by offering relevant products and services.
- Worked alongside retail representatives to enhance product presentations and advertising collateral.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
- Achieved perfect attendance and on-time record.
- Tracked stock using company inventory management software.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Processed product returns and assisted customers with other selections.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
Education
Monroe High School
Monroe, WA06.2021
Skills
- Cash Handling
- Cash Deposits
- Stocking and replenishing
- Sales trends
- Sales training
- Problem-solving skills
- Exceptional customer service
- Cash register operation
- Excellent people skills
- Point of sale operation
- Client Service
- Sales expertise
- Relationship building
- Upselling
- Multi-tasking strength
- Product and service sales
- QAQC
- Warehouse Production
- PPE Knowledge
- Documentation Tracking
- Creating new documents
Accomplishments
- Awarded the first ever “Employee of the Month” for this business in customer service and other accomplishments the beginning of the year 2021.
Timeline
Lead Quality Control Technician
Innovative Salon Products
09.2023 - Current
Barista
Snoho Mojo
07.2022 - 09.2023
Sales Associate Team Leader
Monroe Coop
01.2019 - 07.2022
Monroe High School