EMMA ANKNEY
PENROSE,Colorado
Summary
Proven leader with a track record of enhancing customer satisfaction at Hampton Inn By Hilton by overhauling service protocols. Skilled in team leadership and complex problem-solving, adept at staff training and development. Demonstrates strong verbal communication and a commitment to continuous improvement, significantly improving team performance and customer engagement. Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
3
3
years of professional experience
Work History
Manager
Hampton Inn By Hilton
08.2022 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
Key Holder
Dollar General Store
05.2024 - 06.2024
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Managed store personnel by delegating tasks and supervising daily operations.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Trained and supervised new employees to apply best practices in customer service and store operations.
Prep Manager
Lost Cajun
07.2021 - 07.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
Education
High School Diploma -
Goal Academy
Florence, CO06.2024
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Management
- Staff Training and Development
- Strong teamwork
- Cleaning and organization
- Customer service understanding
- Cleaning skills
- Scheduling
Timeline
Key Holder
Dollar General Store
05.2024 - 06.2024
Manager
Hampton Inn By Hilton
08.2022 - Current
Prep Manager
Lost Cajun
07.2021 - 07.2022
High School Diploma -
Goal Academy
Similar Profiles
Margaret GoodeMargaret Goode
Front Desk Agent & Head Housekeeper at Hampton Inn By Hilton/ Holiday Inn ExpressFront Desk Agent & Head Housekeeper at Hampton Inn By Hilton/ Holiday Inn Express
Brookelynn BrownBrookelynn Brown
Front Desk Receptionist at Hampton Inn By HiltonFront Desk Receptionist at Hampton Inn By Hilton
Kari McCantsKari McCants
Front Desk Receptionist at Hampton Inn By HiltonFront Desk Receptionist at Hampton Inn By Hilton
Jose ChebattJose Chebatt
Driver at Hampton Inn By HiltonDriver at Hampton Inn By Hilton
Jason LuceJason Luce
Armed Security Officer at Academy District 20Armed Security Officer at Academy District 20