Emma Ansley
Hudson Oaks,TX
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of tasks and motivated to learn, grow and excel. Organized and dependable and successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet goals.
Overview
5
5
years of professional experience
Work History
Barista
Starbucks
Hudson Oaks, Texas
04.2022 - Current
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Learned every menu preparation and numerous off-label drinks to meet all customer needs.
- Engendered customer loyalty by remembering personal preferences and allergy information.
- Constantly expanded personal knowledge of coffee styles and varieties.
- Cultivated to recall customers' names and address each by name.
Barista
Starbucks
Arlington, TX
11.2019 - 08.2021
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
Barista Trainer
Starbucks
Arlington, TX
11.2019 - 08.2021
- Customized training strategies based on individual barista knowledge, experience and strengths.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Learned new drinks and procedures first, and instructed all team members on how to properly complete each.
- Taught proper procedures and strategies for success to new employees.
Education
Working Towards Bachelors of Arts in Education - Education
Weatherford College
Weatherford, TXHigh School Diploma -
Martin High School
Arlington, TX12.2020
Skills
- Customer Retention
- Menu Memorization
- Food Serving and Preparation
- Workstation Maintenance
- Coordinating Orders
- Hospitality and Professionalism
Timeline
Barista
Starbucks
04.2022 - Current
Barista
Starbucks
11.2019 - 08.2021
Barista Trainer
Starbucks
11.2019 - 08.2021
Working Towards Bachelors of Arts in Education - Education
Weatherford College
High School Diploma -
Martin High School
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