Emma Arambula

• Implement data-driven decision-making processes to ensure continuous improvement in training achievement levels across the enterprise within the academy.
• Promote a culture of continuous growth among coworkers by recognizing outstanding achievements and team building, while providing constructive feedback on areas for improvement.
• Foster a positive learning environment by establishing clear expectations and maintaining open lines of communication between coworkers, participants, People Leads, Store Managers, and Market Team.
• Promote physical, intellectual, social, cultural and emotional well-being of participants and helping resolve training participant issues; engaging and supporting upper levels of leadership through the escalation of questions or concerns; organizing and scheduling participant travel arrangements
• Perform administrative and clerical support tasks by answering phone calls and forwarding as needed, providing information, and taking and recording messages; scheduling appointments; greeting persons entering the Academy facility.
• Help resolve training participant issues; engaging and supporting upper levels of leadership through the escalation of questions or concerns; organizing and scheduling participant travel arrangements; and processing and preparing correspondence.

• Provided timely feedback on employee performance, recognizing accomplishments and addressing areas for improvement proactively.
• Established clear expectations for employees, fostering a culture of accountability and high-performance standards.
• Championed diversity initiatives within the workplace, promoting inclusivity and equal opportunities for all employees.
• Delivered high-quality customer service by addressing concerns promptly and effectively resolving issues.
• Assisted leadership with associate recruitment, hiring, staffing, development, succession planning, scheduling,
• Provided expert advice and guidance to others in the application of information and best practices; supporting and aligning efforts to meet customer and business needs.
• Developed, communicated, and implemented HR practices and action plans to meet business needs by collaborating with managers, co-workers, customers, and other business partners
• Analyzed and applied data from multiple resources to ensure accuracy; monitoring strategy progress and results; and identifying and addressing process improvement opportunities.

• Designed and implemented internal training for supervisors and other personnel.
• Cross-trained to cover other personnel staff duties to facilitate office management.
• Oversaw electronic processing to deliver appropriate paychecks and benefits to employees.
• Administered employee health, dental, FSA and disability benefits and oversaw open enrollment.
• Communicated company personnel information and coordinated personnel-related activities by auditing personnel files; entering, checking, and

processing payroll; coordinating recruiting, hiring, training, and evaluation processes; facilitating training; and maintaining personnel and employment

documentation.