Emma Argus

Victimology

Legal Ethical & Professional Issues in Behavioral Health

Culture Diversity & Behavioral Health

Intro to Psychology

Developmental Psychology

Mental Illness & Addiction

Co-Ocurring Disorders

• Providing telephonic counseling to patients as the first point of contact.
• Opening episodes by confirming and entering patient data into Netsmart electronic health records prior to appointments
• Assisting patients by addressing concerns and answering questions about treatment.
• Arranging patient appointments for non-emergency visits for psychiatry and primary care.
• Verifying eligibility and benefits for patients seeking to begin psychiatric/medical care.
• Providing medical resources for emergency situations.
• Extending community resources available for services not provided (i.e. ESA, ABA services)
• Referring patients to other company departments for further assistance (i.e. FACT, ACTS, MCRT, CSU)
• Showing patients to appointment suites and obtaining signatures after explaining consent documentation and company policies.
• Contacting clients or loved ones to engage in outpatient behavioral health services following recent discharge from inpatient crisis unit in a HIPAA compliant manner.
• Establishing partnerships with nearby hospitals to facilitate referrals for continuing outpatient care..
• Providing assistance to clients experiencing technical difficulty with tele-health links.
• Exercising empathy and listening skills to understand the unique needs of each client.
• Following up with individuals who inquire about engaging with services on company website.